Operation Manager
Your tasks
Position Overview We are seeking a highly responsible, organised and proactive Operations Manager to oversee daily business operations and facilitate effective coordination across our professional service departments, including Accounting, Corporate Secretarial, Taxation and Audit.
This role will work closely with the Managing Director and departmental teams to ensure efficient workflow, timely completion of client assignments, effective communication and consistent service quality.
- Operations and Cross-Department Coordination
- Oversee daily operations and coordinate work across Accounting, Corporate Secretarial, Taxation, Audit and other business functions.
- Coordinate staff workloads, job assignments, resources and deadlines to ensure smooth workflow and timely completion of client deliverables.
- Monitor work progress, outstanding assignments and statutory deadlines, including relevant ACRA and IRAS filing requirements.
- Identify operational issues and work flow bottlenecks, facilitate timely resolution, and escalate significant matters to the Managing Director when necessary.
- Assist in implementing operational policies, SOPs and process improvements to enhance efficiency and accountability.
- Human Resources and Administration
- Coordinate staff deployment, workload distribution, leave schedules and manpower requirements with department heads.
- Assist with staff onboarding, training, performance reviews and employee-related matters.
- Support HR administration in accordance with Singapore employment requirements and company policies.
- Maintain proper employee records, filing systems and administrative procedures.
- Client Relationship Management
- Maintain good relationships with existing clients and respond to enquiries professionally.
- Follow up on client requests, outstanding documents and pending assignments.
- Coordinate with relevant departments to ensure timely service delivery and client satisfaction.
- Assist with client onboarding, issue resolution and client retention.
- General Business Administration
- Coordinate client invoicing, billing and follow-up on outstanding payments.
- Assist with expense monitoring, operational reporting and cost control.
- Provide regular operational updates to the Managing Director and support business development initiatives.
- Coordinate internal projects and other management-related matters.
- Digital Transformation and Process Improvement
- Identify opportunities to improve workflow sthrough digitalisation, automation and AI-enabled solutions.
- Support the implementation of digital tools and systems to enhance productivity and cross-department coordination.
- Assist management with business transformation initiatives and the development of new services.
Requirements
This position requires a strong sense of ownership, excellent time management, sound understanding of professional accounting firm operations, and the ability to coordinate multiple priorities in a collaborative and relatively flat organisational structure.
We welcome individuals who are also interested in digitalisation, AI-driven business transformation and continuous improvement of businessprocesses.
- Diploma or degree in Business Administration, Human Resources, Accounting, Finance or a related discipline.
- Minimum3–5 years of relevant experience in operations, administration or business management.
- Prior experience in an accounting firm, corporate services firm or professional services environment is strongly preferred.
- Good working knowledge of accounting firm operations, with familiarity in Accounting, Corporate Secretarial, Taxation and Audit workflows.
- Basic understanding of Singapore statutory compliance requirements, filing processes and relevant regulatory deadlines.
- Strong organisational, interpersonal, communication, coordination and problem-solving skills.
*Exceptional sense of responsibility, ownership, accountability and commitment to following tasks through to completion.
*Excellent time management skills, with the ability to prioritise multiple assignments, monitor deadlines and perform effectively under pressure.
*Proactive, detail-oriented and able to identify and resolve operational issues independently.
*Comfortable working directly with senior management and collaborating with multiple departments in a flat organisational structure.
*Proficient in Microsoft Office applications and comfortable learning new business software and digital tools.
*Interest in AI, business automation and digital transformation will be an advantage.
- Good command of written and spoken English; Mandarin proficiency will be an advantage for communicating with Mandarin-speaking clients and business partners.
Other
Reports to: Managing Director / Managing Partner