Donor Services Coordinator (1-Year Contract)

Working Hours: Tuesday to Friday, 9.00 am - 6.00 pm; Saturday, 9.00 am - 5.00 pm (Off on Sunday and Monday). About the role The Donor Services Coordinator serves as the vital first point-of-contact for the Blood Donor Recruitment Programme, seamlessly blending proactive donor engagement with essential administrative operations. This role plays a critical part in sustaining the national blood supply by reaching out to schedule donation appointments, executing urgent donor recalls during low-stock periods, and educating the community on donation criteria and recognition programmes. Behind the scenes, the Coordinator ensures operational excellence by managing donor enquiries, maintaining accurate data records, and providing the robust administrative support needed to keep recruitment campaigns running smoothly. Key responsibilities Drive donor recruitment and retention through proactive tele-engagement, including appointment scheduling and targeted outreach to support national blood collection targets.

Manage inbound donor interactions across multiple channels, addressing enquiries related to appointments, eligibility, and blood donation events with accuracy and professionalism.

Oversee donor communications and administrative processes, including management of enquiry mailboxes, issuance of donor recognition certificates, and maintenance of call records to ensure audit readiness and service quality.

Ensure data integrity and compliance by performing accurate data entry, maintaining booking records, and generating reports to support operational tracking and decision-making.

Coordinate and schedule manpower resources for tele-recruitment operations, optimising team deployment to meet service levels and campaign demands.

Provide administrative and operational support to ensure seamless execution of donor engagement activities and programme delivery.

About you Diploma from a recognised local polytechnic or equivalent.

Prior experience in customer service, call centre operations, or administrative support is advantageous.

Excellent verbal communication skills with the ability to engage, influence, and build rapport with diverse donor profiles.

Strong proficiency in spoken and written English, with the ability to communicate effectively with donors from diverse backgrounds. Additional language proficiency to support donor engagement is an advantage.

Prior experience supervising, guiding, or managing team members is an added advantage.

Demonstrates professionalism in phone etiquette and consistently delivers high-quality customer service across all donor interactions.

Proficient in Microsoft Office applications and experienced in using communication tools (e.g. MS Teams), database systems, and recruitment or CRM platforms.

Able to manage shifting priorities and perform effectively in a fast-paced, operations-driven environment.

Ensures accuracy in data handling, scheduling, and administrative processes, with a strong sense of ownership and responsibility.

Willingness to work on weekends (Saturdays and/or Sundays) to support operational requirements.