Senior/Associate Executive (Medical Records Office)

Key responsibilities Customer Service Communicate respectfully and effectively with internal stakeholder

Demonstrate good interpersonal skills with internal customers consistently

Demonstrate good telephone etiquette, good email business writing and follow-up skills

Prioritize requests so as to deliver each job timely

Managing Stakeholders' Expectation During Service Delay / Disruption

Adhering strictly to the confidentiality & data protection obligations

Management of Case Notes Retrieving, tracking and filing of case notes accurately

Ensuring documents and documentation completeness

Archiving and plan for disposal of case notes timely

Scanned Medical Records (SMR) Categorize medical documents

Scan hard copy medical documents into system

Index scanned medical records by category

Quality checks of scanned documents before uploading to electronic medical records

Managing Operations Prepare case notes, cases and staff for various audit

Liaison with vendors on goods received

Safe Workplace Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area

Identify and report potential workplace hazards

Supervisory and Leadership Roster manpower planning and managing unforeseen situations

Conduct training for staff on SMR systems

Manage SMR system/operational issues e.g. system downtime, user access issues, unclear scanned image

Participate or lead improvement projects

Develop staff in various job aspects

Job Requirements: Education, Training and Experience

Diploma, Advanced/Higher/Graduate Diploma

Minimally one year of working experience

Staff with supervisory experience may be considered for a senior role