Manager, Operations

Your tasks

As Manager, Operations, you will be the driving force behind the smooth running of our clinics. You will make sure that every patient receives timely, high-quality care and that every clinic runs safely, efficiently and sustainably. Working closely with doctors, clinic teams and corporate functions, you will turn strategy into day-to-day results. You will streamline workflows, raise service standards, strengthen compliance and improve financial performance across your portfolio of clinics. This role suits a hands-on leader who enjoys solving operational challenges, building strong teams and making a visible difference to the patient experience.

_What You'll be Responsible for_

• Oversee daily clinic operations, setting policies and procedures that improve productivity and service delivery
• Track KPIs and allocate manpower and equipment to meet service demands
• Streamline the patient journey, reduce wait times and resolve feedback and complaints promptly
• Ensure compliance with healthcare regulations, licensing and accreditation, including infection control, workplace safety and quality assurance
• Conduct audits and risk assessments to mitigate operational risks
• Manage operational budgets, the revenue cycle (billing and collections) and cost-saving initiatives
• Lead and develop the operations team, working with clinicians, support staff and vendors on cross-functional initiatives

Requirements

_The Experience and Expertise You'll Bring_

• Degree in Business Administration, Healthcare Management or related field; Master’s preferred
• At least 10 years in healthcare operations, including 3 years in a managerial role
• Strong knowledge of healthcare regulations, accreditation standards and operational processes
• Proven track record in budget management, cost optimisation and process improvement
• Strong leadership, analytical, problem-solving and stakeholder management skills
• Able to manage multiple priorities under pressure
• Experience in change management or process re-engineering is an advantage