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Event Co-ordinator

SINGAPORE MARRIOTT TANG PLAZA HOTELSingaporemycareersfuturepublished 09/03/2026
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JOB SUMMARY

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

JOB RESPONSIBILITIES

Department Function

  • Reports directly to Senior Event Manager/Director of Event Management
  • Executes goals established by Senior Event Manager with common objective
  • Integrity to ensure security and confidentiality of all Hotel sales account and profiles
  • Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery

Operating Procedures and Workflow

Assist Director/ Event Manager in pre/post event administration:

  • Weekly accurate distribution of 14-day Function Forecast to Distribution list
  • Daily Email Distribution of Banquet Event Orders to Distribution list
  • Technical drawing of Floor Plans (Social tables)
  • Internal Events-Execution of Banquet Event Orders (Opera Management)
  • Maintenance of office equipment & supplies like menu paper, place cards etc (Birch Street management)
  • Ordering of external AV equipment or items (Birch Street management)
  • Close file administration and archive procedure (Data depot)
  • Raise gift vouchers whenever needed or refunds etc (Project tree management)
  • Menu, place cards, tent card, A3 floorplan and A3 signage printing
  • Doing Marriott Bonvoy points award in Project tree and quarterly reports (MBV3 & MBV 12)
  • Timely communication and distribution of event details and changes
  • Learn how to raise day use room requests (FIAT)
  • Monthly checkbook accounting/accruals
  • Carpark coupons management
  • Do event signage for events accurately (Signage management)
  • Direct takeover and execution of all internal or external events periodically as assigned by Event Manager / Director. To follow Standard Operating Procedure on workflow and customer service.
  • Proactive involvement in any Hotel sales initiatives/promotions
  • Maintain sound and positive rapport with key sections; Sales Center / Proactive /Catering Sales & Reservations and all other departments in hotel
  • Meet up with vendors to direct vendors to ballroom for setup etc
  • Perform rotational office assigned duties

Customer Service / feedback & Product Development

Establish a smooth communication channel with all internal and external guests

Training

Participate in daily 15-minute training and assigned as champion for any formalized training

Others

Perform any other duties and responsibilities as assigned accordingly

JOB REQUIREMENTS

  • Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
  • Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
  • Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
  • Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
  • May require occasionally to work on weekend and odd-hours for events, roadshows.
  • Able to start work anytime or within short notice period.