Academy Adminstration

Job Description • Customer Service Management: Serve as the first point of contact at the SIFAS Academy office counter. Handle calls, enquiry emails, and manage end-to-end customer service to ensure a positive experience for all stakeholders. • Student Management: Process student-related forms and requests, including breaks, withdrawals, class/tutor changes, additional disciplines, and periodic updates of email IDs, with a focus on delivering a seamless experience. • Enquiry Management: Monitor and clear the daily admin mailbox, document enquiries in Ecole, and ensure timely responses. • Tutor Management: Monitor attendance of students, experiential learning initiatives and curriculum & syllabus reviews. • Daily Reporting: Prepare and submit end-of-day reports, including forms clearance and other relevant updates. • Report Preparation: Compile weekly and monthly reports on student/member headcounts, tutor metrics, enquiry management, and other ad-hoc reports as required. • Programme Management: Open house, parent-tutor meeting, examinations, AGM, academy day, student nites and any other Academy events & programmes. • Data Integrity: Maintain and validate the accuracy of student/membership data on Ecole at all times. • Finance Coordination: Liaise with the Finance team regarding payments, refunds, and other fee-related matters. • Documentation: Draft and record minutes of meetings as required. • Communication: Make general announcements related to student processes, surveys, and feedback initiatives. • Project Support: Undertake special initiatives and projects as directed by senior management. Job Specification :-

• Proactive, Analytical, consistent, decision-making and management skills
• Prior Experience in Customer Service Management
• Ability to organise and complete all the activities within a limited time duration
• Excellent written and verbal communication
• Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
• Ability to look at the past events and plan accordingly to ensure smooth operations
• Proficiency in MS office package
• Experience of working in a school will be added advantage