CASHIER CUM CUSTOMER SERVICE

Roles & Responsibilities Job Description: Waiter / Waitress / Cashier cum Service Crew - JobScope

1. Greet and welcome guests warmly upon arrival.
2. Supervise and guide junior service crew members, waiters, and waitresses.
3. Prepare tables for meals, including setting up linens, silverware, glassware, and arranging the dining area.
4. Refill salt, pepper, sugar, cream, condiments, and napkin containers; keep serving stations well-stocked.
5. Restock service areas with necessary supplies such as food items, tableware, and linens.
6. Escort customers to their tables and assist with seating arrangements.
7. Assist the cashier by answering phone calls for enquiries and reservations; greet, seat, and thank guests.
8. Clear dishes and glasses from tables or counters and deliver them to the kitchen for cleaning.
9. Clean and reset tables or counters after guests have finished dining.
10. Perform general cleaning duties, including sweeping, mopping floors, and taking out the trash.
11. Adhere to all relevant food hygiene and safety guidelines and house rules.

Cashier Job Scope

• Receive customer payments and provide accurate change.
• Serve as the host/hostess of the restaurant, greeting and assisting customers.
• Handle customer reservations, both in person and over the phone.
• Assist and manage impatient or upset customers professionally, especially during peakhours.
• Operate and manage the cash register, including all cash, credit card, and digitalpayment transactions.
• Ensure the cash register is balanced at the end of each shift or working period.
• Answer incoming phone calls regarding enquiries, orders, and reservations.
• At least GEC O Level, Nitec/ Higher Nitec with min. 1 year experience in Customer Service or Cashiering position.