Customer cum Admin Officer

Job Summary

We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Responsibilities

• Greet and register walk-in customers promptly at the front counter to create a welcoming environment
• Manage customer flow and assist customers to ensure smooth daily operations
• Support the Manager in organizing events and inviting customer participation
• Handle difficult customer interactions professionally and complete checklists before escalating issues to the Manager
• Collect, verify, and organize customer documents to maintain accurate and accessible records
• Respond promptly and clearly to telephone and email inquiries to resolve customer questions
• Provide administrative support including data entry, filing, processing correspondence, and preparing videoconferencing equipment for appointments
• Assist customers with online payment processes and perform basic account-related tasks
• Maintain office cleanliness and oversee office contracts to ensure a well-functioning workspace
• Procure groceries and stationery supplies for office use through simple purchasing tasks
• Perform basic accounting duties by filing and recording payment vouchers accurately
• Use social media platforms like TikTok and Facebook to post relevant content for customer engagement
• Use AI applications to translate Chinese documents into English for PowerPoint presentations
• Communicate effectively in Mandarin and English to assist customers and support business operations

Required competencies and certifications

• Good social media skills, including posting on TikTok and Facebook
• Ability to use AI apps to translate Chinese documents to English for presentations
• Conversant in Mandarin and English to assist customers and support business operations

Preferred competencies and qualifications

• Minimum GCE O level with 1 to 2 years of experience in customer service, front desk, or accounting roles
• Proficiency in English and Mandarin or dialects to communicate effectively in a multilingual environment
• Strong verbal and written communication skills to address customer inquiries and manage challenging situations professionally and empathetically
• Friendly and patient demeanor to handle high volumes of customer interactions, including sensitive or complex issues

Other Information

• Working hours: Mondays to Fridays, 10 am - 6.30 pm
• Location: Near Kent Ridge MRT

Only shortlisted candidates will be contacted