ETWP, Assistant Manager (Business Advisory & Admin Support)

The Enterprise Workforce Transformation Programme (EWTP) is a strategic initiative supported by Workforce Singapore (WSG) and administered by the Singapore Business Federation (SBF) as the anchor programme partner. It aims to support companies in their workforce transformation efforts. The Assistant Manager (Business Advisory & Admin Support) supports the effective delivery, administration and performance management of EWTP business advisory activities. The role provides day-to-day operational support to EWT advisors, coordinates enterprise engagement and capability-building activities, monitors advisory and enterprise progression, and maintains accurate programme records and reports. The incumbent works closely with the Director, EWT advisors, participating companies and internal stakeholders to ensure timely follow-up, reliable performance information and compliance with WSG funding agreement requirements. The role also supports continuous improvement of advisory administration, engagement processes and programme delivery.

Job Requirements:

Advisory Support & Performance Management

• Provide day-to-day operational and administrative support to EWT advisors, including managing enquiries, coordinating onboarding, training and briefings, and following up on required submissions and actions.
• Review advisory reports and supporting records for completeness, clarity and alignment with programme requirements, and coordinate rectifications or follow-up where required.
• Track advisor engagement activities, advisory progress and performance against agreed workplans and programme KPIs, including monitoring the timeliness and quality of CRM updates.
• Prepare weekly performance overviews and exception reports for the Director, highlighting progress, follow-up actions, emerging issues and areas requiring management attention.
• Support advisors in outreach activities, enterprise engagements and capability workshops, including scheduling, logistics, participant coordination, materials preparation and post-engagement follow-up.

Performance Tracking & Reporting

• Monitor and consolidate information on advisor performance, enterprise engagement, advisory milestones and programme outcomes, and provide practical observations and recommendations for continuous improvement.
• Maintain accurate trackers, CRM records, document repositories and supporting evidence to safeguard data integrity and enable timely management, audit and financial reporting.
• Track enterprises across their workforce transformation journeys, including progression from initial engagement and advisory to implementation, capability-building and relevant training programmes, without altering WSG-defined KPIs.
• Coordinate the collection and validation of data for monthly, quarterly and annual updates to WSG, ensuring submissions are accurate, complete, consistent and supported by appropriate documentation.
• Support the preparation of the annual programme progress report to WSG, including consolidation of programme achievements, enterprise outcomes, success stories, performance data and follow-up actions.
• Maintain an overview of downstream engagement outcomes and enterprise follow-through to assess engagement effectiveness and identify cases requiring further support or referral.

Governance, Compliance & Administration

• Support compliance with funding agreement obligations and established programme procedures, including enterprise eligibility checks, conflict-of-interest declarations, documentation requirements and approval protocols.
• Maintain comprehensive and audit-ready records relating to advisory engagements, enterprise participation, programme activities, performance reporting and other supporting documents.
• Coordinate administrative matters for EWT advisors, including access, scheduling, training, claims or payment documentation, contract-related records and liaison with relevant internal functions.
• Support internal reviews, audits and information requests by retrieving records, validating supporting evidence and following up on documentation gaps within stipulated timelines.
• Administer programme surveys and feedback mechanisms, consolidate findings, and support the profiling of enterprise success stories and impact narratives.

Programme Engagement, Outreach & Business Development Support

• Support company enquiries and engagement follow-up, ensuring responses are timely, accurate and appropriately routed to EWT advisors or relevant internal teams.
• Coordinate and facilitate workshops, outreach events, briefings and capability-building sessions for participating and prospective companies, ensuring alignment with programme objectives, messaging and KPIs.
• Support the development and maintenance of enterprise pipelines, engagement lists and partner records, and follow up on leads, referrals and agreed next steps.
• Work with EWT advisors and internal stakeholders to coordinate relevant referrals and sequence support across appropriate workforce development programmes as part of a coherent enterprise journey.
• Support the preparation of engagement materials, briefing notes, presentations and management updates for internal and external stakeholders.

Process Improvement & Team Support

• Identify operational gaps and recommend practical improvements to advisor administration, performance monitoring, CRM usage, engagement processes, reporting and programme delivery.
• Develop and maintain administrative guides, templates, checklists and standard operating procedures to promote consistency, efficiency and compliance across the programme.
• Support knowledge sharing and provide guidance to team members and advisors on administrative processes, reporting requirements and programme documentation standards.
• Undertake other programme coordination and administrative duties necessary to support effective delivery of EWTP.

Job Requirements:

• At least 2 to 3 years of relevant experience in programme administration, business advisory support, stakeholder engagement, performance reporting or grant-funded programme delivery.
• Experience supporting enterprise, workforce development or public-sector programmes, including coordination with companies, advisors, consultants or government agencies, is preferred.
• Practical experience in maintaining programme records, coordinating events or workshops, preparing management reports and supporting compliance or audit requirements.
• Experience working with CRM systems, grant or case-management platforms, SharePoint and document repositories is advantageous.

Technical Competencies

• Strong programme administration and coordination skills, with the ability to manage multiple workstreams, deadlines and stakeholder requirements concurrently.
• Competence in performance tracking and reporting, including consolidating data, monitoring KPIs, identifying exceptions and translating information into clear management updates.
• Strong proficiency in Microsoft Excel, PowerPoint and Word; ability to maintain trackers, analyse data and prepare accurate reports and presentation materials.
• Working knowledge of CRM, SharePoint or similar digital platforms, with discipline in maintaining timely, complete and accurate records.
• Good understanding of governance, documentation and compliance requirements in a grant-funded or regulated programme environment.
• Ability to review advisory reports and programme documentation for completeness, consistency and adherence to established requirements.
• Capability in event and workshop administration, including logistics, participant coordination, materials preparation and post-event follow-up.
• Ability to document processes and develop practical SOPs, checklists and templates to improve operational consistency and efficiency.