IT Executive (Applications, Projects & Event Support)

Your tasks

Position Summary We are seeking a proactive and versatile IT Executive (Applications, Projects & Event Support) to support the organization's IT operations, business applications, technology projects, and event technology requirements. This role is responsible for providingend-user support, coordinating IT initiatives, managing IT assets, and ensuringsmooth technology operations across the organisation.

The incumbent will play a key role in supporting business applications, maintaining day-to-day IT operations, and providing technical support during religious, educational, and cultural events(e.g. Dharma talks, classes, workshops, and festive ceremonies). The role requires close collaboration with internal stakeholders, external vendors, and event participants to ensure a seamless, positive user experience and effective delivery of technology solutions.

Application & User Support

• Provide frontline support for business applications, custom management systems, and cloud productivity platforms.
• Respond to technical enquiries and troubleshoot software, hardware, and user-access issues.
• Manage hardware deployment, configuration, and user onboarding activities.
• Prepare user guides and conduct end-user training.
• Support system administration activities and ensure smooth day-to-day IT operations.

Event Technology Support

• Coordinate and support technology setup for religious, educational, and cultural events.
• Manage digital registration systems and provide technical assistance to event participants.
• Provide on-site technical troubleshooting and user support during events.
• Work closely with the Audio-Visual (AV) team to ensure smooth operation of audio, visual, livestreaming, and presentation systems.
• Support technology-related event preparation, execution, and post-event activities.

Vendor & Stakeholder Coordination

• Liaise with internal stakeholders, IT project teams, and external vendors on technical matters to ensure smooth daily operations.
• Coordinate system enhancements, issue resolution, maintenance activities and change requests.
• Monitor vendor performance and follow up on service deliverables and support commitments.

IT Asset Management

• Maintain accurate records of IT equipment, software licenses, and technology assets.
• Manage deployment, tracking, maintenance, and disposal of IT assets throughout their lifecycle.
• Support inventory audits, stock takes and asset verification exercises.

Project Coordination &Implementation

• Support the implementation and integration of new IT systems, digital transformation initiatives, and cloud technology projects (e.g. Bursary Management System, Customer Ordering System, Microsoft 365, AWS).
• Coordinate project activities with vendors, users, and stakeholders throughout the project lifecycle.
• Facilitate User Acceptance Testing (UAT), end-user training, system deployment, and post-implementation support.
• Track project timelines, milestones, risks, and deliverables to ensure successful project execution.

Requirements

Qualifications & Experience

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Relevant professional certifications will also be considered.
• At least 2 years of experience in IT support, systems administration, project coordination, or event technology support.

Technical Skills

• Good knowledge of Windows environments, Microsoft 365, cloud platforms, and endpoint device management.
• Experience in hardware troubleshooting, software deployment, and end-user support.
• Exposure to business applications, bespoke web-based systems, ordering systems, and database management will be an advantage.

Soft Skills

• Strong problem-solving, project coordination, and organizational skills.
• Ability to manage multiple priorities in a dynamic environment.
• Good interpersonal, communication, and stakeholder management skills.
• Customer-oriented with a service-focused mindset.

Other

As organizational activities are frequently conducted during evenings, weekends, and public holidays, the incumbent is expected to provide flexible support outside standard office hours when required.

Working Arrangement

• 5-day work week.
• One weekday and one weekend (Saturday or Sunday) off each week.
• Required to support weekend, evening, and public holiday events based on operational requirements.
• Comfortable working within a Buddhist religious environment and supporting activities conducted within such an environment.