Social Worker
We are seeking a passionate and experienced Social Worker to join our team. Reporting to the Head of Client Services , you will be responsible for providing professional social work services to persons with visual impairment and their families through casework, counselling, group work, advocacy and community resource coordination. The Social Worker adopts a client-centred and strengths-based approach to support clients in achieving their rehabilitation goals, enhancing psychosocial well-being, and promoting independent living and community integration. Responsibilities
- Client Assessment & Case Management
Conduct comprehensive intake assessments and interviews with clients, family members, and caregivers, including registration for SAVH services
Assess clients’ psychosocial, financial, family and support needs, and develop appropriate intervention plans
Develop, implement and review set goals with clients and relevant stakeholders measurable outcomes
Provide case management and follow-up services to support clients’ rehabilitation and adjustment to vision loss
Conduct home visits where required to better assess client’s living conditions and support needs
Maintain accurate, timely, and comprehensive case records, case notes, assessments, and related documentation in accordance with organisational policies and professional standards
- Service Coordination & Collaboration
Collaborate and participate in case discussion with internal departments and multidisciplinary teams to ensure coordinated and client-centred service delivery
Liaise with healthcare institutions, social service agencies and community partners on referrals, rehabilitation, and support services
Work with relevant stakeholders to facilitate clients’ access to appropriate community resources, financial assistance and social support
Support the coordination and utilisation of Low Vision Devices (LVDs) through the Assistive Device Centre (ADC), including facilitating communication among clients, healthcare providers, and relevant stakeholders.
Encourage and support client participation in the Vision Rehabilitation Programme (VRP) to promote engagement and rehabilitation outcomes
- Counselling and Intervention
Provide counselling, emotional support, appropriate psychosocial interventions to clients and their families
Support clients in adjusting to vision loss and developing coping strategies, resilience and self-advocacy skills
Provide support in areas such as family relationships, financial difficulties, social isolation, emotional well-being and independent living
Identify and respond appropriately to clients who may require additional or specialised support, including making referrals to relevant services where appropriate
Support clients and families during period of crisis or significant life transitions, with appropriate consultation and supervision where required
- Community Engagement & Programme Development
Participate in outreach, engagement, and Association events to increase awareness of Association’s services available to persons with visual impairment
Contribute to and support community initiatives that promote inclusion, accessibility and participation of persons with visual impairment
Gather feedback from clients and stakeholders to identify service needs and opportunities for improvement
- Monitoring, Reporting & Professional Practice
Monitor and evaluate client progress against intervention goals
Prepare case reports, programme statistics and other documentation required for service monitoring, evaluation, and funding requirements, including submissions via the EPES system
Participate actively in case discussions, team meetings, supervision, training, and professional development to enhance service delivery and maintain professional competency
Maintain professional boundaries, confidentiality and ethical standards in all aspects of practice
Keep abreast of relevant developments in social work practice, disability services and rehabilitation
- Advanced Practice Responsibilities
Promote a culture of learning and continuous improvement by sharing relevant knowledge, best practices, research insights, and new approaches with the team
Undertake additional duties and responsibilities as assigned by the Head of Department (HOD)
Requirements Degree in Social Work from a recognised institution
Accredited or eligible for accreditation with the Singapore Association of Social Workers (SASW)
Minimum 3 years of relevant experience , preferably in healthcare, disability, or rehabilitation settings. Candidate with more years of working experience may be considered for Senior Social Worker
Strong competencies in case management, psychosocial assessment, and counselling
Experience working in multidisciplinary teams and collaborating with community partners
Experience in group work facilitation and/or programme development will be an advantage
Relevant training in counselling approaches or case management is preferred
Strong interpersonal and communication skills, with the ability to engage clients from diverse backgrounds
Ability to manage complex cases and effectively address resistance to change
Good organisational and documentation skills, with familiarity in reporting systems (e.g., EPES) an advantage
Strong critical thinking and problem-solving abilities
Compassionate, client-centred, and committed to professional ethics and standards
Proactive, adaptable, and able to work both independently and as part of a team
Demonstrated ability or readiness to mentoring / supervision