GENERAL MANAGER

Operations Management:

Supervising daily restaurant operations and ensuring efficient workflow. Implementing and enforcing operational policies and procedures. Maintaining a clean and safe environment, adhering to health and safety regulations. Managing inventory, ordering supplies, and controlling costs.

Staff Management:

Hiring, training, and scheduling restaurant staff. Evaluating staff performance and providing feedback. Motivating and leading the team to deliver excellent service.

Customer Service:

Ensuring a positive and welcoming experience for all guests. Handling customer inquiries and complaints promptly and professionally. Building and maintaining relationships with regular patrons.

Financial Management:

Developing and managing the facotry budget. Monitoring sales and labor costs, and identifying areas for improvement. Optimizing profitability and minimizing waste.

Marketing and Promotion:

Collaborating with the marketing team to develop promotional strategies. Participating in local food events and building brand awareness. Implementing strategies to attract and retain customers.

Reporting and Analysis:

Using restaurant management software for reporting and analytics. Monitoring key performance indicators (KPIs) and making data-driven decisions. Preparing and presenting reports on sales, costs, and other relevant data.

Skill requirement:

Be familiar with all the local sauce recipes and have the ability to develop new sauce recipes.

Essential Skills:

• Leadership and Communication: The ability to effectively lead, motivate, and communicate with a diverse team.
• Organizational and Management: Strong organizational skills to manage daily operations, staff, and resources.
• Problem-Solving: The ability to identify and resolve issues quickly and effectively.
• Customer Service: A passion for providing exceptional customer service and building relationships.
• Financial Acumen: Understanding of factory finances, budgeting, and cost control.
• Industry Knowledge: Familiarity with food safety standards, health regulations, and industry trends.