IT Support Technician

Simplify IT, a provider of integrated IT services, is seeking an IT Support Technician for full-time employment in central Athens.

We are looking for a person with a genuine interest in technology, politeness, responsibility, and a willingness to work, learn, and achieve professional growth.

For us, the right attitude, willingness to cooperate, and passion for the subject are equally important — and often more important — than previous experience or technical knowledge.

Main Responsibilities

• Providing technical user support (Helpdesk / IT Support), both on-site and remotely.
• Installation, configuration, and maintenance of computers and peripheral devices.
• Support for Microsoft Windows operating systems.
• Support for Microsoft 365, Outlook, and Teams applications.
• Diagnosis and troubleshooting of network issues (LAN, Wi-Fi, VPN).
• Support for printers and other office equipment.
• Recording, monitoring, and managing technical requests via a Helpdesk system.
• Collaboration with external suppliers and technical partners.
• Occasional travel to provide technical support, where required.

Required Qualifications:

• Basic knowledge of installation, configuration, and support of computers with Windows operating systems.
• Familiarity with the Microsoft 365 environment.
• Basic knowledge of TCP/IP, LAN, Wi-Fi, and VPN networks.
• Ability to diagnose and troubleshoot technical problems.
• Good knowledge of the English language, both spoken and written (B2 level or equivalent practical fluency).

Desired Qualifications:

• 1–3 years of experience in a similar IT Support or Helpdesk position.
• Studies in the field of Informatics or a related subject.
• Knowledge of Microsoft Entra ID and Active Directory.
• Familiarity with network equipment (routers, switches, access points).
• Experience using Ticketing / Helpdesk systems. • Category B driver's license.

What we value most:

• Politeness and professionalism in daily communication and user service.
• A passion for informatics and a substantial interest in new technologies.
• Hard work, consistency, and responsibility in undertaking and completing tasks.
• Willingness to learn and evolve, aiming for the continuous improvement of knowledge and skills.
• Team spirit and cooperation, as well as the willingness to seek help when needed.
• Initiative and a problem-solving mindset, with a positive and creative approach.

Benefits:

The company offers:

• Stable full-time employment, five days a week.
• A professional and collaborative working environment.
• Continuous technical guidance and support.
• Opportunities for training and professional development.
• The possibility of gaining experience in different technologies and IT infrastructures.

Location: Athens (Center).

Employment Type: Full-time, on-site.