Customer Service

What You Will Do

• Respond to customer inquiries via email, live chat, phone, and ticketing system, meeting our response and resolution time targets
• Investigate complaints by gathering the relevant details, assessing whether they are valid, and identifying the likely cause
• Record every interaction accurately in our CRM and helpdesk tools, including inquiries, complaints, and actions taken
• Follow up to confirm the fix worked, and keep customers informed about issue status

Requirements

• Diploma, or bachelor's degree (any field), or equivalent practical experience; fresh graduates are welcome to apply
• 0–2 years of experience in customer support, customer service, account management, or a similar client-facing role
• Excellent written and verbal communication skills
• Strong problem-solving and critical thinking skills