Key Account Manager - SSP Pilots (Self-Sponsored Pilots) (M/F)

Your tasks

As a Key Account Manager, you will be responsible for managing and developing long-term relationships with key partners in the airline and aviation sector, at senior and executive hierarchical levels. Beyond commercial performance, this position consists of establishing a relationship of trust, representing Simaero with credibility, and ensuring a consistently high level of service. You will act as a trusted partner to your accounts, ensuring that Simaero's training and engineering solutions meet customer expectations, while ensuring sustainable revenue growth.

Strategic Account and Customer Relationship Management

• Build, develop, and maintain long-term relationships with high-level decision-makers (Training Directors, Fleet Managers, Executives) within airlines and aviation sector organizations
• Act as the primary point of contact for strategic accounts, ensuring a high level of customer satisfaction and long-lasting partnerships
• Proactively anticipate customer needs, their training plans, and fleet evolution to support long-term cooperation
• Ensure a high level of service quality in coordination with operations, training, and engineering teams

Business Development and Performance

• Develop revenue by managing existing accounts and creating new partnerships with international airlines
• Participate in budget development, forecasting, and the achievement of commercial objectives
• Define and implement commercial strategies for assigned accounts and regions, primarily in a B2C environment
• Prepare, present, and negotiate commercial proposals, tenders, and long-term agreements

Representation and Industry Presence

• Represent Simaero at industry events, conferences, and high-level customer meetings, embodying the company's values and standards
• Lead and participate in commercial meetings, presentations, and exchanges at the executive level with customers and partners
• Contribute to the visibility and reputation of Simaero within the global aeronautical community

Internal Coordination and Collaboration

• Work closely with internal stakeholders (operations, finance, training, engineering) to ensure a seamless and consistent customer experience
• Manage contracts, handle customer requests, and resolve issues in a professional and customer-oriented manner
• Maintain up-to-date account data, the sales pipeline, and reporting via CRM tools

Requirements

• Degree or equivalent in Business Administration, Sales Management, Marketing, or an aviation-related field
• More than 10 years of experience in B2B/B2C sales, key account management, or commercial functions in France and internationally, within the pilot training sector
• Proven ability to manage high-level hierarchical relationships and interact with credibility with executives
• Developed commercial sense, combined with a service orientation and a partnership-focused approach
• Excellent communication, presentation, and negotiation skills
• Proficiency in English (spoken and written); knowledge of an additional language is a major asset
• Comfortable representing the company internationally, with availability for frequent travel
• Organized, proactive, and customer-oriented, with a strong sense of responsibility and ownership
• Good knowledge of airline pilot training services is mandatory for success in this position