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Business Analyst

SILVERLINK TECHNOLOGIES PTE. LTD.Singaporemycareersfuturepublished 10/28/2026
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Job Description: Amazon Connect Business Analyst

  • 8+ years of business analysis experience, including 2+ contact-centre migration projects; Amazon Connect preferred.
  • Strong knowledge of IVR, ACD, routing, and KPIs such as AHT, FCR, SLA, and CSAT.
  • Expertise in requirements gathering, process mapping, stakeholder management, and UAT facilitation.