IT Support Manager / IT Support Team Lead - Industrial Group (M/F)
Lead
Machine translation — original language: French.Show original
JOB DESCRIPTION
Reporting to the IT Manager, your mission will be:
Support Team Management
- Supervise, lead, and support a team of 3 support technicians
- Organize the team's work and promote skill development
- Ensure a climate of collaboration and performance
Task Management and Prioritization
- Prioritize incidents and requests based on their criticality and business stakes
- Ensure compliance with deadlines and service level agreements (SLA)
- Implement and monitor support performance indicators
Relationship with Subsidiary Management
- Act as the primary contact for the general management of the subsidiaries
- Understand their needs and expectations regarding IT support
- Guarantee a high level of satisfaction for users and decision-makers
- Propose continuous improvements for support processes and tools
Why join this company?
- Strong growth, with one company acquired per year to develop internationally, particularly in Europe.
- A CSR & sustainability dimension: the company is actively committed to the ecological transition, with clear objectives for CO2 emission reduction, eco-design, and biodiversity preservation.
- A culture of trust and long-term commitment: the values of simplicity, respect, and sharing, as well as the average seniority of employees (over 9 years), demonstrate a stable and caring work environment.
- Executive status, 12 days of RTT, 1 day of teleworking, profit-sharing, participation.
REQUIRED PROFILE
- 5 years of professional experience in IT support is required for this position
- Ideally, a first experience in management or team supervision
- Good proficiency in English is required, with daily exchanges in English.
ADDITIONAL INFORMATION
- Location: Saint Quentin Fallavier
- Contract: CDI - Executive status
- Salary: 45K€ / 55K€ depending on profile
If your profile matches, we will get back to you within 7 days from the date of submission.