Service Receptionist

The Role:

Silcom Recruitment are recruiting on behalf of a well-established and highly regarded automotive accident repair centre based in the Petersfield area. Our client is seeking a professional and customer-focused Service Receptionist to join their busy Bodyshop team.

Operating from an established and highly regarded repair centre, the business provides a comprehensive range of vehicle accident and body repair services, including collision repairs, dent removal, paint and scratch repairs, vehicle diagnostics and associated repair work.

This is an excellent opportunity for a motivated and organised Service Receptionist to join a successful automotive business and become an integral part of a busy Bodyshop operation.

Working closely with customers, technicians, estimators and the wider Bodyshop team, you will be responsible for providing a welcoming and professional first point of contact while helping to ensure customers receive a smooth and well-communicated experience throughout their vehicle's repair journey.

Responsibilities of a Service Receptionist:

• Act as the first point of contact for customers visiting or contacting the Bodyshop.
• Welcome customers professionally and establish the nature of their enquiry or vehicle repair requirements.
• Handle incoming telephone calls, emails and customer enquiries efficiently and professionally.
• Book customer vehicles into the Bodyshop and coordinate appointments for vehicle assessments, repairs and collections.
• Keep customers regularly informed regarding the progress of their vehicle repairs.
• Liaise closely with estimators, technicians and Bodyshop colleagues to obtain repair updates and communicate these clearly to customers.
• Coordinate vehicle drop-offs and collections, ensuring all relevant paperwork and information is completed accurately.
• Assist with the organisation and administration of courtesy vehicles where required.
• Communicate with insurance companies, accident management companies and other third parties when necessary.
• Ensure customer and vehicle records are maintained accurately and kept up to date throughout the repair process.
• Handle customer queries and concerns professionally, escalating matters to the appropriate colleague when required.
• Provide customers with clear information regarding repair timescales and manage expectations throughout the process.
• Support the preparation and processing of repair documentation, invoices and other administrative paperwork.
• Ensure the reception and customer-facing areas are maintained to a professional standard.
• Build and maintain positive working relationships with customers, technicians, estimators and colleagues across the business.
• Deliver a consistently high standard of customer service from the initial enquiry through to the customer's vehicle collection.
• Support the wider Bodyshop team in achieving customer satisfaction, operational and departmental targets.

The Package:

Salary: Up to £35,000 Basic Hours: Monday to Friday, 8:30am – 17:30pm – 1 in 2 Saturday mornings 08:00am-12:00pm.

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