Customer Happiness Agent

Duties to include, but are not limited to: Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)

Maintain high level of customer satisfaction rate across all channels

Escalate time sensitive orders appropriately within timely manner

Clearly relay relevant information when escalating enquiries

Continued development and improvement of customer service level

Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels

Ability to work effectively as a team to put the customer first at all touch points

Who are we looking for? 1+ year experience in delivering awesome customer experience results

Perfect written and verbal communication skills. Your English needs to be exceptional.

Adapt to the Showpo TOV within the business and towards customers

Adaptable, flexible and able to work autonomously and unsupervised

Typing speed > 60 words per minute

Experience in online retail, e-Comm and CRM platforms (we use Zendesk)