Senior Engineer, CloudOps

About the company

Company Highlights Welcome to the new era of revenue effectiveness. The merger of Showpad and Bigtincan is creating the first AI-powered platform to strengthen the entire field selling motion.

By unifying two industry-acclaimed solutions for content, readiness, engagement, and intelligence into a single operating system, we are delivering unrivaled scale and accelerated growth for our 2,000+ combined customers worldwide, including leaders in manufacturing (Dow, Dupont), healthcare (Fujifilm, Kaiser Permanente, Johnson&Johnson), CPG (Smucker’s, Mitsubishi, Stanley Black & Decker), and enterprise tech (HID, CultureAmp, LastPass).

Acclaimed by analysts and adored by customers, we’re recognized as a Leader in the Forrester Wave™ Revenue Enablement Platforms, honored by Gartner as a Customers’ Choice in Revenue Enablement Platforms, and, together, endorsed by nearly 3,000 5-star customer reviews on G2.

United, we’re focused on powering the next generation of field selling success through a more holistic engine that creates lasting value for our customers and a new vision for our category.

Discover the revenue team outcomes we’re driving together at http://showpad.com/.

Your tasks

About the position We’re looking for a Senior Cloud Engineer to join our platform enablement team and help strengthen the infrastructure foundation our engineering organisation builds on.

Our product teams own their AWS accounts, infrastructure and CI/CD pipelines. Rather than operating infrastructure on their behalf, our platform team provides the guardrails, reusable patterns and guidance that help them do that well. You’ll contribute hands-on work closely with other engineering teams.

• Build and improve shared AWS infrastructure, guardrails and reusable patterns across our multi-account environment.
• Support product teams as they build and operate their own cloud infrastructure.
• Work with serverless architecture, Kubernetes and infrastructure as code.
• Diagnose and resolve infrastructure and platform issues, including in production.
• Collaborate with engineering teams to unblock work, share knowledge and improve practices.
• Participate in operational support, including on-call and escalation rotations.

Requirements

Must haves

• Hands-on AWS experience, including serverless architecture and Kubernetes.
• Strong infrastructure-as-code experience. AWS CDK is preferred, or a similar tool is welcome.
• A platform engineering or enablement mindset: you help other teams build and operate effectively, rather than acting solely as a central DevOps function.
• Coding or scripting skills and a practical approach to troubleshooting production systems.
• Clear communication and the ability to learn unfamiliar systems with support from the team.

Nice to haves

• Experience in a multi-account AWS environment; experience at our scale is not required.
• TypeScript and AWS CDK experience.
• Experience in a SaaS environment with autonomous engineering teams.
• Comfort using AI tools to support development and infrastructure work.

Other

Location: Ghent, Belgium, hybrid model 2 days on-site or Bucharest, Romania, hybrid model 2 days on-site