E-commerce Account Manager

Position: E-commerce Account Manager We are looking for a motivated and organized E-commerce Account Manager to manage and grow our e-commerce accounts, The Account Manager will be responsible for managing the day-to-day operations of the accounts, coordinating between different teams, maintaining a strong content strategy, improving customer experience, and contributing to overall sales growth. Key Responsibilities: Manage the day-to-day operations of the assigned e-commerce accounts. Create, manage, and execute monthly and weekly Content Plans. Coordinate and follow up on Posts, Stories, Reels, and promotional content. Position: E-commerce Account Manager We are looking for a motivated and organized E-commerce Account Manager to manage and grow our e-commerce accounts, including The Account Manager will be responsible for managing the day-to-day operations of the accounts, coordinating between different teams, maintaining a strong content strategy, improving customer experience, and contributing to overall sales growth. Key Responsibilities: Manage the day-to-day operations of the assigned e-commerce accounts.

Create, manage, and execute monthly and weekly Content Plans .

Coordinate and follow up on Posts, Stories, Reels, and promotional content.

Monitor account performance, engagement, and sales.

Manage and improve the customer experience across Instagram, WhatsApp, and other channels.

Follow up on customer inquiries, leads, and orders with the relevant teams.

Monitor the complete order process from receiving the order until delivery.

Coordinate with Sales, Moderation, Delivery, and Content teams.

Follow up on daily sales and prepare regular performance reports.

Analyze account insights and identify opportunities to improve sales and engagement.

Follow competitors, market trends, pricing, products, and promotional activities.

Suggest new campaigns, offers, content ideas, and strategies to increase sales.

Coordinate with influencers, UGC creators, and content creators when needed.

Ensure that the brand image, tone of voice, and customer experience are consistent across all platforms.

Identify problems in the customer/order journey and work on solutions.

Take ownership of the account's overall performance and continuously look for ways to improve it.

1–3 years of experience in Account Management, E-commerce, Social Media, or a related field.

Previous experience working with E-commerce brands is highly preferred.

Strong understanding of Instagram, Facebook, WhatsApp, and social media platforms .

Good understanding of E-commerce customer journeys and order processes .

Ability to create and manage Content Plans .

Strong communication and customer service skills.

Strong organizational and time-management skills.

Ability to manage multiple tasks and priorities simultaneously.

Strong problem-solving and decision-making skills.

Basic understanding of Social Media Analytics and KPIs .

Good understanding of sales and how social media activities can contribute to revenue.

Ability to coordinate and communicate effectively with different teams.

Good command of English .

Good knowledge of Excel / Google Sheets is a plus.

Good knowledge of Shopify and experience managing Shopify stores is preferred.

Experience with order management, product management, inventory, and basic Shopify store operations is a plus.

Experience working with influencers, UGC creators, and content creators is a plus.

Passion for fashion, luxury, and e-commerce is a strong plus.

Ability to work in a fast-paced environment and take ownership of responsibilities.