INFORMATION OFFICER

Position Title: Information Technology Services Officer We are looking for a Technical Support professional who will provide reliable and timely IT support to SCMC, administrative offices, tenants, and affiliated companies. The role will handle day-to-day technical concerns, maintain IT equipment and systems, support IT projects, and ensure compliance with established IT standards and procedures. Key Responsibilities Provide Level 1 (L1) technical support for network, hardware, and standard software concerns. Install, configure, maintain, and troubleshoot IT equipment and software. Manage Active Directory (AD) user accounts and computer objects. Provide on-call and on-site support for critical IT issues. Coordinate with vendors, service providers, SMEs, tenant IT teams, and POS vendors to resolve technical concerns. Ensure hardware and software installations comply with IT policies and standards. Maintain accurate IT inventory, network diagrams, directories, reports, and other technical documentation. Prepare and submit required IT reports and documentation accurately and within prescribed timelines. Support the preparation and completion of IT workflows, e-forms, and project requirements. Coordinate and monitor IT projects, including site surveys, implementation, testing, punch listing, and project acceptance. Review technical project documents such as network layouts, bills of materials, quotations, and turnover documents. Monitor project progress and coordinate with contractors and stakeholders to ensure timely completion. Participate in training and development programs and contribute technical expertise as a Subject Matter Expert (SME) when needed.

Qualifications/Requirements: Strong technical troubleshooting and problem-solving skills Knowledge of networking, hardware, software, and Active Directory Good understanding of IT policies, standards, and documentation Strong coordination and communication skills Ability to manage multiple technical concerns and priorities Customer-service oriented and responsive to users' needs Organized, detail-oriented, and committed to timely service delivery Willingness to provide on-call/on-site support when required Proactive in learning new technologies and developing technical skills Graduate of BS Information Technology, BS Computer Science, BS Computer Engineering, BS Electronics and Communications Engineering, or any Information Technology related course