Quality Assurance and Investigation Executive - Operational Excellence, SG Warehouse

Role Overview:

We are seeking a detail-oriented and proactive Quality Assurance and Investigation Executive to enhance operational excellence and ensure the highest standards of accuracy and compliance within our warehouse. This role focuses on conducting quality checks, leading investigations into operational errors, and driving initiatives to reduce refund and return (RR) rates. The ideal candidate will possess strong analytical skills, thrive in a fast-paced environment, and demonstrate a keen eye for identifying process gaps and quality issues.

Key Responsibilities:

Quality Control: Perform regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy

Root Cause Analysis (RCA): Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensure timely resolution of high-value or escalated cases

Process Improvement: Develop and implement proactive quality assurance initiatives, driving operational improvements to reduce RR rates and enhance overall warehouse efficiency

Training and Development: Conduct training sessions for warehouse staff to reinforce compliance with quality standards and improve operational accuracy. Lead workshops to enhance awareness of quality processes and error prevention techniques

Reporting and Documentation: Maintain comprehensive records of quality audits, investigations, and corrective actions. Deliver regular reports on QA performance, trends, and areas requiring further improvement

Perform other ad hoc tasks and responsibilities as assigned by the manager to support team and business needs

Requirements:

Bachelor’s Degree in Logistics, Supply chain, or related disciplines

Internship experience in quality assurance, investigations, or operational compliance within a warehouse, logistics, or e-commerce environment

Relevant experience in supply chain sector will be an advantage

Proficiency in data analysis tools and Excel (familiarity with WMS systems is a plus)

Strong problem-solving and analytical skills

Able to thrive in a dynamic environment

Ability to handle investigations objectively and communicate findings clearly

Excellent communication and interpersonal skills

Comfortable to work in a warehouse setting