HR Operations Specialist

Our Journey The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

About the Role We are looking for an HR Operations Specialist to be the in-country HR for our team in Vietnam. You will report to the Head of HR, SEA, who is based outside Vietnam, and work alongside regional HR Ops colleagues. That makes you the HR presence on the ground, working with a high degree of independence and with clear escalation lines behind you. You advise managers and employees, make sound calls on what policy doesn’t cover, and bring clear recommendations when something needs escalating. You will also own the HR operations and workplace that keep our Vietnam team running. You will work closely with regional HR colleagues across Southeast Asia.

What You'll Own

HR Advisory & Employee Relations (Vietnam)

• Be the first point of contact for Vietnam employees and managers on HR and people matters. Advise on policy and Vietnam labour law, and decide how to handle situations between the rules, such as contract questions, leave edge cases, and early-stage employee concerns.
• Run early-stage employee relations intake and documentation. When you escalate, bring the facts, the risks, and a recommendation, not just a question.
• Spot recurring issues and work with regional HR to fix root causes. Represent Vietnam’s local requirements in regional discussions and initiatives.

HR Operations

• Own the employee lifecycle end to end (onboarding, contract administration, probation, renewals, transfers, exits) and the accuracy and integrity of HR data in BambooHR, which feeds payroll, reporting, and audits.
• Own the final accuracy check on payroll, social insurance, and PIT. Payroll is prepared through automation and processed through our payroll vendor, and you validate it before submission, catch errors before they reach employees, and can prepare payroll when needed. Manage payroll, insurance, and other HR vendors, including invoice reconciliation and renewals.
• Maintain statutory filings and compliance documentation, including the salary scale, social insurance and tax audit readiness, and tracking of regulatory changes. Prepare HR metrics and compliance reports for leadership where required.
• Use and improve AI and automation in HR workflows, such as document generation, payroll checkers, and query handling, working with regional HR on what gets built.

Workplace

• Run day-to-day office operations (facilities, supplies, safety, meeting rooms, pantry), largely through vendors, and partner with IT and regional facilities on equipment and workplace technology.
• Coordinate wellness, team events, and engagement activities.

Essentials to Succeed

• Bachelor’s degree in HR, Business, or a related field.
• Minimum 4 years in HR operations or HR generalist roles, including payroll, social insurance, and statutory compliance, plus exposure to employee relations or first-line HR advisory work.
• Strong working knowledge of Vietnam labour law, social insurance, and PIT, enough to validate payroll outputs and pick up preparation when needed.
• Sound judgment, maturity, and agency: comfortable working independently, making calls on ambiguous employee matters, holding a position with managers, and knowing when and how to escalate.
• Demonstrated use of AI or automation tools in your own work (e.g., generative AI for documents, workflow automation, scripts or checkers), HRIS experience (BambooHR a plus), and high standards of data accuracy.
• Fluent Vietnamese for local requirements and contractual matters, and strong spoken and written English for regional collaboration and discussion.

ShopBacker Traits Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done. Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters. Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar. Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way. What's in it for ShopBackers Career growth opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on performance. Candid, open, and collaborative culture where feedback is valued.