Nhân Viên Chăm Sóc Khách Hàng (Customer Services)

English Responsibilities

1. Manage customer care, student retention
2. Promote courses, arrange trials, and handle sign-ups
3. Track course sessions, follow up on renewals and payments
4. Register new students and maintain accurate records
5. Respond promptly to messages across communication channels
6. Ensure child safety, support students and teachers during classes, record student progress
7. Gather customer feedback and suggest...

Experience and Qualifications

• At least 2 years of experience in a Customer Care team
• Committed to working with us for at least 1 year
• Strong listening and communication skills, good English communication (listening and speaking) skills (TOEIC 550 / IELTS 5.0) and eagerness to learn
• Careful, detail-oriented, responsible, and hardworking. Ability to multitask,...