[Dong Hung Thuan, Quận 12 Cũ] Ekyc Operations Specialist

• Manage the day-to-day activities of the Video Call Team, including Video call, post – check, and outbound calling activities.
• Arrange resources (people and facilities) to maximize productivity.
• Analyze call results to ensure service quality and performance.

Duties & Responsibilities

• Manage the daily activities of the Video Call Team and directly handle video calls...

• Knowledge of call center performance evaluation metrics.
• Knowledge of risk identification and assessment.
• Excellent communication and interpersonal skills.
• Excellent organizational and leadership skills.
• Strong problem-solving abilities.
• Good teamwork and collaboration skills.
• Good command of English.

Experience

• Proven Experience in call center management operations, experience in phone verification, or fraud assessment in eKYC activities

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