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[District 7] Case Resolution Specialist

Shinhan Bank VietnamCrescent Plaza, Tân Phú, Quận 7, Thành phố Hồ Chí Minh, Việt Namvietnamworkspublished 10/09/2026
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Must-have:FinTech
  • Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution.
  • Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer.
  • Follow up on pending cases and ensure complains are resolved within the defined SLA.
  • Communicate professionally and empathetically with customers...
  • Working Experience: From 2+ year of experience in Contact Center, Complaint Handling, Banking or customer service environment.
  • Good problem-solving skill, identify appropriate solutions, coordinate with relevant stakeholders, and drive cases to final resolution.
  • Strong communication and interpersonal skills to effectively work with customers, Branches, and internal departments.
  • High sense of responsibility, proactive follow-up and strong...