POS Support Associate
Job Description
Shift4 is seeking a Client Support Specialist to provide top-tier technical support for Shift4’s suite of POS (point-of-sale) software and hardware products. The Client Support Specialist will be responsible for the happiness and success of the clients. Their focus will be providing Tier 1 technical support (Android and/or iOS) which is predominantly handled via the phone but can also be through chat, email and self-service. The specialist will be responsible for providing excellent customer service, being technically accurate, ensuring proper documentation and all communication with the client.
Responsibilities
- Work with customers to understand and provide answers to issues and commonly asked questions about our product
- Handle a high volume of client support requests via multiple channels, mainly incoming calls
- Provide top-notch customer service and provide technically accurate resolutions
Requirements
- Fluent English speaker to talk to our customers from United States
- A ‘night-owl’ who thrives working evening and night shifts and can work full time
- People person who efficiently manages customer’s expectations and turns around even the most tense situations
- Tech savvy and problem-solver at heart
- Energetic personality who is able to stay calm and collected under pressure
We offer
- A growing innovative company
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes)
- Office canteen with subsidized prices exclusively for employees, and a wide choice of Snacks/Soft drinks
- Office in the city center with parking for cars, bicycles, and scooters
- Private health insurance
- Employee accident insurance
- Additional vacation days based on tenure
- Bonuses for the achieved results
- Employee referral program
- IIIrd Pillar Pension Fund contribution
- Gifts for special occasions
Salary
From 1575 €/mon. gross Salary depending on experience (from 1575 EUR gross) and additional payment for night hours shift (up to +30%).
Work place
A. Goštauto g. 40A, Vilnius Calculate your travel time to work