Customer Service Associate

Job Description

The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Qualifications

• Stellar verbal and written communication skills in English;
• Strong technical curiosity and ability to navigate applications and systems;
• Problem-solving skills with the ability to explain technical concepts clearly;
• Relevant experience in customer service or technical support is a plus;
• Familiarity with payment processing or restaurant/hospitality technology is a plus;
• Ability to multitask and stay organized in a fast-paced environment;
• Flexibility to work varied shifts in a 24/7/365 support team.

Benefits

• A growing innovative company;
• Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes);
• Office canteen with subsidized prices exclusively for employees, and a wide choice of Snacks/Soft drinks;
• Office in the city center with parking for cars, bicycles, and scooters;
• Private health insurance;
• Employee accident insurance;
• Additional vacation days based on tenure;
• Bonuses for the achieved results;
• Employee referral program;
• IIIrd Pillar Pension Fund contribution;
• Gifts for special occasions.

Required start date: December 7th.

Salary

1575 €/mon. gross The salary consists of a fixed part (starting from €1575/month gross) plus additional pay for night shifts might be applicable (an extra ≈15%), depending on the shift, and performance-based bonuses.

Work place

A. Goštauto gatvė 40A, Vilnius, Vilniaus m. sav.Calculate your travel time to work