Customer Service & Admissions Officer

About Us Shichida PIK is a premium early childhood education center that brings the renowned Shichida Method from Japan to Indonesia. Our parent-child enrichment programs are designed for children aged 6 months to 6 years, focusing on whole-brain development through engaging activities that nurture each child's cognitive, emotional, and social growth during their most important years. We're looking for a warm, enthusiastic, and people-oriented individual to join our team as a Customer Service & Admissions Officer As the first point of contact for our families, you'll play an important role in creating a welcoming experience while guiding parents through our programs and supporting the day-to-day operations of the center.

Key Responsibilities Customer Service

• Welcome parents, children, and visitors warmly and professionally.
• Build positive and lasting relationships with families.
• Respond to enquiries via WhatsApp, phone, email, and social media.
• Handle parent enquiries and provide excellent customer service before, during, and after enrolment.

Admissions

• Explain the Shichida Method and our programs confidently to prospective parents.
• Recommend suitable programs based on each child's age and developmental stage.
• Schedule trial classes and follow up with prospective families.
• Guide parents through the registration and enrolment process.
• Assist in achieving enrolment targets by providing an exceptional customer experience.

Administration

• Maintain accurate student records and attendance.
• Prepare invoices and monitor tuition payments.
• Coordinate class schedules and make-up classes.
• Organise registration documents and administrative files.
• Assist with inventory management and ordering of centre supplies.
• Support teachers and management with daily administrative tasks.

Front of House

• Maintain a clean, organised, and welcoming reception area.
• Ensure classrooms and reception are prepared before classes begin.
• Help ensure smooth daily operations throughout the centre.

Requirements

• Able to communicatte in English and Bahasa Indonesia (spoken and written).
• Friendly, confident, and enjoys interacting with children and parents.
• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Comfortable using Microsoft Office
• Able to multitask and work in a fast-paced environment.
• Experience in customer service, administration, education, hospitality, or sales is an advantage.
• Passionate about early childhood education.

We're Looking for Someone Who Is... Warm, approachable, and genuinely enjoys helping people. Proactive and takes initiative. A confident communicator who can explain concepts clearly. Professional, organised, and detail-oriented. Sales-minded without being overly pushy. Willing to continuously learn about the Shichida Method. A strong team player with a positive attitude.

Why Join Us? At Shichida PIK, you'll be more than a customer service officer—you'll be part of a team dedicated to making a meaningful impact on young children's development. 📍 Location: PIK, North Jakarta 🗓️ Working Days: Tuesday–Saturday

Skills: Problem Solving, Client Relations, Outbound Call, Customer Service, Call Center, Help Desk, Teamwork, Customer Support, Customer Relationship Management, Communication Skills, Microsoft Office