Center Manager
Role Summary The Center Manager is responsible for running Shichida PIK day to day and making sure it delivers a consistently high-quality experience for children and parents. The role owns the center's operations (quality, cleanliness, staff, scheduling) and its commercial performance (enrollment, retention, class utilization). The Center Manager is the person parents, teachers and owners rely on to keep the center running smoothly, safely and to Shichida standards.
Key Responsibilities • Ensure all classes are delivered to Shichida curriculum and franchise quality standards; observe classes and coach teachers. • Keep the center clean, tidy and child-safe at all times; supervise cleaning staff and arrange repairs and maintenance. • Lead and manage teachers and center administrators, including rosters, attendance, leave and performance. • Plan the class timetable to maximize class fill rate and teacher utilization; manage make-up classes and waiting lists. • Drive enrollment and retention: follow up leads and trial classes, convert them to enrollments, and encourage term renewals. • Handle parent communication and complaints professionally, resolving issues quickly and escalating when needed. • Ensure fees are collected on time and center expenses stay within budget. • Maintain student records and submit a monthly report to the owners on enrollment, revenue, operations and issues.
Qualifications Required • Bachelor's degree (S1) in Education, Psychology, Management or a related field. • At least 3 years of experience in center/branch management, preferably in early childhood education, enrichment classes, preschools or customer-facing services. • Proven experience leading a team and handling customers/parents. • Strong organizational skills and attention to detail — especially for scheduling and cleanliness. • Fluent in English (spoken and written) and good command of Bahasa Indonesia. • Comfortable with Google Sheets/Excel, WhatsApp Business and basic reporting.
Preferred • Background in early childhood education or child development. • Sales or enrollment target experience. • Familiarity with franchise operating standards. • Mandarin is a plus.
Personal Attributes • Warm and patient with children; professional and composed with parents. • High standards for quality and cleanliness — notices details others miss. • Hands-on, takes ownership and solves problems without waiting to be told. • Commercially minded: understands that full classes and happy parents keep the center growing. • Honest, reliable and a role model for the team.
Working Hours • Tuesday to Saturday, 08:30–17:00.
What We Offer • Competitive salary plus performance incentive. • BPJS Kesehatan & Ketenagakerjaan. • The chance to grow with a new and expanding education brand.Shichida PIK adalah pusat pendidikan anak usia dini premium yang menawarkan metode Shichida yang terkenal untuk anak-anak berusia 6 bulan hingga 6 tahun. Kami sedang mencari pemimpin visioner untuk bergabung dengan tim kami di Jalan Marina Raya II, Penjaringan, Jakarta Utara, Indonesia, sebagai Center Manager yang akan memimpin operasional dan pertumbuhan cabang kami. Posisi ini menawarkan kesempatan bagi individu yang berdedikasi untuk membuat dampak positif dalam perkembangan anak melalui pendidikan berkualitas tinggi, sambil berkembang bersama organisasi yang mengutamakan keunggulan dan inovasi dalam layanan pendidikan anak usia dini.
Skills: Microsoft Office, Customer Service, Leadership, Strategic Planning, Public Speaking, Team Management, Teamwork, English Language, Microsoft Excel, Administration, Microsoft Word