housekeeping manager

*Company Overview*

The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totaling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests.

At Sheraton hotels, we create a welcoming place for our community to gather. Sheraton sees the world through the lens of community.

*Together, we are better*. Every one of us is critical to the success of our hotel's larger mission. It is the energy of the collective that fuels us, unites us, and brings us together. We believe in the *Power of We*.

Be inspired by what?s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott?..*Be you*.

We are looking to grow our teams with individuals who share our energy and enthusiasm for creating exceptional guest service and would like to join our dynamic world of hospitality.

*Job Summary*

We are seeking an energetic and detail-oriented Housekeeping Manager to lead our housekeeping team in delivering outstanding cleanliness and guest satisfaction. In this pivotal role, you will oversee daily operations, ensure high standards of cleanliness, and foster a positive environment that motivates the team to excel. Your leadership will be instrumental in maintaining the impeccable reputation of our hotel through efficient management and a passion for hospitality.

*KEY RESPONSIBILITIES*

*Operations Management*

• Plan, organize, and supervise all housekeeping activities.
• Ensure guest rooms, suites, corridors, public spaces, and staff areas meet hotel cleanliness standards.
• Conduct regular inspections of guest rooms and public areas.
• Coordinate room readiness with the Front Office and Maintenance departments.

*Staff Leadership and Development*

• Assist in training, adjust schedule for sick calls, and supervise housekeeping associates.
• Monitor employee productivity and quality of work.
• Promote a positive, respectful, and safe work environment.
• Manage staffing levels to meet operational demands.

*Quality Assurance*

• Ensure compliance with brand standards and hotel policies.
• Address guest comments, complaints, and service issues promptly.
• Monitor room quality scores and guest satisfaction metrics.
• Implement corrective actions when quality standards are not achieved.

*Inventory and Budget Control*

• Assist in managing housekeeping supplies, linens, uniforms, and equipment.
• Monitor inventory levels and advise if an order is required.
• Control departmental costs while maintaining quality standards.
• Minimize waste and optimize resource utilization.

*Health, Safety, and Compliance*

• Ensure compliance with workplace health and safety regulations.
• Maintain proper handling and storage of cleaning chemicals.
• Conduct safety training and inspections.
• Ensure adherence to environmental and sustainability initiatives.
• Support infection control and sanitation protocols.

*Interdepartmental Coordination*

• Work closely with Front Desk, Maintenance, Laundry, and Food & Beverage teams.
• Communicate room status updates accurately and promptly.
• Assist in planning for VIP arrivals, group bookings, and special events.

*Other:*

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment