Team Lead, Loan Operations

This role takes an active part in day-to-day loan operations, covering customer enquiries, loan assessment, loan issuance, account management and collections, while supporting the team to ensure smooth and efficient daily operations. Key Responsibilities Customer Service & Loan Enquiries Attend to customer enquiries through phone, online channels and in-person appointments. Understand customers’ financial needs and provide clear and professional explanations of available loan options and procedures. Loan Assessment & Recommendation Assess customers’ income, existing loan commitments, credit history and repayment capacity, and provide recommendations on suitable loan amounts and repayment terms for management approval. Loan Issuance Handle approved loan cases from documentation through disbursement, including explaining loan terms, repayment schedules, fees and contractual obligations clearly to borrowers. Daily Loan Operations Manage day-to-day loan matters, including enquiries, applications, follow-ups, documentation, loan issuance and existing customer accounts. Support the team in ensuring cases are handled accurately and efficiently. Repayment & Collections Monitor loan accounts and follow up on upcoming and overdue payments. Communicate professionally with customers regarding outstanding payments and repayment arrangements where necessary. Customer Follow-Up Conduct follow-up calls with new and existing customers, manage potential loan enquiries and maintain good customer relationships. Team & Operational Support Support the team in day-to-day loan matters and customer cases, and work closely with management to ensure smooth and efficient daily operations. Documentation & Compliance Ensure customer information and loan documentation are complete and accurately maintained. Follow the company’s internal procedures and applicable regulatory requirements when processing and issuing loans. Ad-Hoc Duties Assist with other operational and administrative duties as required to support smooth day-to-day operations. Requirements Diploma or equivalent qualification.

Minimum 6 years of relevant experience in the lending or financial services industry, with strong hands-on experience in loan operations.

Able to handle the full loan process with minimal supervision.

Strong communication and customer service skills

Detail-oriented and responsible in handling customer information and loan documentation.

Able to work independently while contributing effectively as part of a team.

Familiarity with regulatory and compliance requirements within the lending industry would be an advantage.

Basic salary + commission