Customer Service Engineer (CSE)

1. Provide pre-sales and after-sales customer service, offer technical consultation, and manage customer complaints.
2. Analyze and evaluate customer complaints to improve product quality and internal company work processes.
3. Analyze product usage issues as well as competitor strengths and weaknesses, and find ways to improve and prevent problems in the PCB manufacturing process.
4. Have basic knowledge of CCL and PCB.
5. Have basic knowledge of quality systems (CP, FMEA).
6. Understand the principles and processes of 8D problem-solving.
7. Have the ability to manage quality issues of products that do not meet specifications.
8. Follow instructions from supervisors.

Qualifications:

1. Bachelor's degree in Engineering/Science or a related field.
2. Age not exceeding 35 years.
3. Good English communication skills; Chinese communication skills will be specially considered.
4. At least 3 years of experience in the field.
5. Work Monday - Friday.
6. Own a car and can commute to work independently.