Ecommerce & Marketing Assistant

Job Responsibilities

1. E-Commerce Operations

Manage online sales platforms, including product listings, pricing, stock availability and promotions. Process online orders and coordinate with the warehouse and logistics teams for order fulfilment and delivery. Monitor order status, returns, cancellations and customer enquiries.

1. Invoice & Sales Administration

Prepare, process and verify sales invoices, credit notes, delivery orders and related documents. Check invoices against sales orders, pricing, quantities and delivery records. Assist with supplier invoice processing, data entry, document filing and transaction reconciliation. Coordinate with the Finance Department on invoice discrepancies, payment status and outstanding transactions.

1. Marketing Support

Assist in executing marketing campaigns, online promotions and product launches. Prepare and update product catalogues, promotional materials, social media content and online advertisements. Monitor campaign performance and online sales results.

1. Customer Service & Coordination

Handle customer enquiries relating to products, orders, pricing, promotions and deliveries. Coordinate with the Sales, Warehouse and Finance Departments to resolve order and transaction issues. Maintain accurate customer, sales and order records.

1. General Administration

Assist in preparing sales reports, maintaining documentation and performing data entry. Perform other administrative and operational duties as assigned by Management.