Client Program Manager

About us

Sharegain began with one question: If the largest institutions solely exercise the right to lend their stocks, bonds, and ETFs, what would it take to unlock this revenue opportunity for every investor?

Our team of experts in the US, UK and Israel built the solution: a platform that empowers online brokers, private banks, and wealth managers to offer securities lending to their clients. We call it SLaaS: Securities Lending as a Service. It’s a fully digital, customizable, end-to-end solution that automates front- and back-office operations. Institutions and investors are now free to earn more from what they own.

Every Sharegainer has their own backstory, but we all share an ambition to do things differently – bigger, better, and greater. Together we’re on a mission to democratize capital markets by building a more liquid world. The more we share, the more we all gain.

We’re looking for a Client Program Manager to own the long-term success of Sharegain’s client programs in Israel. You’ll own our relationships with leading Israeli financial institutions – banks, private banks and the institutional clients (pension funds, insurers and investment houses) who lend through them – and run the roadmap that helps each program grow, scale and run as efficiently as possible, working closely with our Product, Engineering and Operations teams.

The ideal person for this role is a senior relationship builder with a project manager’s discipline, and enough technical and operational depth to be credible in a room full of bank IT and back-office specialists. You are meticulous with detail, comfortable getting a large organisation to move, and fluent in both the client’s language and ours – literally.

Responsibilities

• Own the client relationships: be the relationship owner and escalation point for Sharegain’s clients in Israel. Build relationships across our clients’ lending, operations, IT, risk, compliance and business teams.

• Own the roadmap and governance: build and own a clear, prioritised plan of open projects, change requests and dependencies with each client, with owners and deadlines on both sides. Lead regular steering meetings, follow up on actions until they are closed, and keep Sharegain leadership informed of status, risks and decisions needed.

• Drive continuous improvement: work with our Operations team to identify recurring issues and opportunities to automate, turn them into defined projects, and see them through to delivery – securing commitment and resources on the client side, and escalating early when timelines slip.

• Understand our clients’ systems end to end: learn how data flows between our clients’ systems, custodians and Sharegain, and translate needs into clear requirements for both Sharegain Product and Engineering and our clients’ IT teams.

• Tell the program’s story: own regular performance reporting so our clients see the value of the program and what it will take to grow it.

• Lead new onboardings: plan and run the onboarding of new clients and business lines, from data set-up and testing through to go-live.

Skills and experience

• 6–10 years in client-facing projects, program or relationship management in capital markets, custody, prime brokerage, securities services – must have.
• A track record of delivering complex, multi-party projects with a large financial institution – ideally integrations or process change that depended on the client’s own IT and operations teams.

• Strong understanding of the trade and settlement lifecycle – custody, settlement, recalls, collateral and corporate actions – and how these flow across front, middle- and back-office systems.

• Proven ability to build relationships at multiple levels and influence people you don’t manage – getting commitment and holding people to it.

• Highly organized and detail-oriented, with strong project management skills: you manage dependencies and risks, keep a tight grip on actions and dates, and people know you will follow up.

• Clear, structured communicator who can present to senior stakeholders, and comfortable using Excel and BI tools (e.g. Power BI) to turn data into a concise narrative.

• Native-level Hebrew and full professional English, written and verbal – must have.

• Knowledge of the Israeli banking, pension and insurance landscape; securities lending experience and familiarity in post-trade platforms.

Sharegain is an equal opportunity employer. Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly. We are passionate in our belief that a diverse workforce is central to our success, and we are proud to reflect this within our recruiting processes.