Travel and Expense Analyst

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. We support governments, government agencies and the private sector on trade facilitation, reducing complexity in global supply chains, securing duties and taxes, and verifying the compliance of products with regulations.

PURPOSE OF THE ROLE The role is responsible for executing, analyzing, and following up on activities related to Travel & Expense within the R2P / Accounts Payable process of the GBS FSSC, including auditing expense reports, policy compliance, processing and tracking reimbursements, managing corporate cards, and resolving operational incidents. The position contributes to operational continuity, service quality, compliance with SLAs and KPIs, and process control, acting as a point of contact between employees, cardholders, internal stakeholders, and support teams related to Travel & Expense. This role represents an intermediate position between junior and senior profiles, providing greater operational autonomy, analytical capacity, management of medium-complexity incidents, and support in the stabilization and continuous improvement of the process. Scope and Responsibilities As a Travel and Expense Analyst within the R2P / Accounts Payable area of the GBS FSSC, the position is responsible for executing key activities of the expense and corporate card process, ensuring compliance with policies, internal controls, audit requirements, and established processing times. The position operates with a moderate level of autonomy, manages incidents of medium complexity, handles internal and external inquiries, and contributes to the documentation, standardization, and continuous improvement of operations. Main responsibilities:

• Review and audit employee expense reports, validating accuracy, supporting documentation, eligibility, categorization, and compliance with corporate policies.
• Analyze and manage exceptions, policy deviations, incomplete documentation, rejections, and other incidents related to expense reports.
• Manage and follow up on the reimbursement process within its scope, including reprocessing, rejections, incidents, and coordination with related teams.
• Monitor and analyze the aging and backlog of expense reports, reimbursements, card transactions, and pending inquiries, identifying priorities and required actions.
• Manage operational mailboxes and internal and external inquiries related to Travel & Expense, ensuring a timely and service-oriented response.
• Manage corporate credit cards activities within the assigned scope, including eligibility, card issuance & set-up, cardholder onboarding, and user support.
• Guide employees and cardholders on the use of tools, policies, required documentation, and best practices of the process.
• Manage the import, review, and matching of corporate card transactions with receipts and expense reports, following up on unreconciled or pending transactions.
• Validate the correct coding of expenses and VAT/GST according to established guidelines and coordinate the resolution of discrepancies with the corresponding teams.
• Analyze operational trends related to Travel & Expense and corporate cards, including high-volume categories, recurrences, and incidents.
• Ensure compliance with internal controls, corporate policies, and audit requirements related to Travel & Expense.
• Maintain updated operational reports, trackers, and metrics related to productivity, backlog, aging, quality, and SLAs.
• Support accounting closing activities related to Travel & Expense, ensuring timely follow-up of pending items under its responsibility.
• Identify opportunities for continuous improvement, efficiency, automation, and standardization within the process.
• Provide guidance and operational support to junior profiles on the team when necessary.
• Participate in process documentation activities, updating working instructions, control matrices, and monitoring operational KPIs.
• Keep operational reports and information updated for process monitoring and management review.
• Collaborate and assist R2P team leaders in stabilization, transition, continuous improvement, and process development initiatives.

Candidate Profile Academic background: Professional in Finance, Accounting, Business Administration, Economics, Industrial Engineering, Administrative Engineering, or related careers. Experience in Shared Services Centers, BPO, accounting firms, or multinational corporate environments will be valued. Experience: Between 1 and 3 years of experience in Travel & Expense processes, expense management, corporate cards, Accounts Payable, or P2P/R2P processes. Desirable experience in:

• Auditing or reviewing expense reports
• Policy compliance and exception management
• Processing and tracking reimbursements
• Management of corporate cards and cardholder transactions
• Handling of ERPs or expense management platforms
• Management of operational incidents and stakeholder attention
• Regional or global operations in Shared Services Centers

Technical knowledge:

• Knowledge of Travel & Expense / Procure-to-Pay / Accounts Payable processes.
• Auditing of expense reports and validation of policy compliance.
• Management of expense reimbursements, exceptions, rejections, and reprocessing.
• Knowledge of corporate credit card management, onboarding, and transaction processing.
• Matching of transactions with receipts and follow-up on pending or unreconciled transactions.
• Intermediate-advanced handling of Microsoft Excel.
• Experience in ERP systems and/or expense management platforms.
• Monitoring and analysis of operational KPIs, SLAs, productivity, backlog, and aging.
• Knowledge of internal controls, corporate policies, and audit requirements.
• Handling of operational mailboxes, ticketing tools, and follow-up trackers.

Skills and Competencies

• Attention to detail and operational precision.
• Analytical capacity and problem-solving.
• Organization and management of high operational volumes.
• Effective communication with employees, cardholders, internal stakeholders, and multifunctional teams.
• Orientation toward internal customers and service quality.
• Ability to manage incidents, priorities, and medium-complexity cases.
• Collaborative work in regional, multicultural, or shared services environments.
• Adaptability to change and orientation toward continuous improvement.
• Moderate autonomy and operational judgment for decision-making within the scope of the role.
• Compliance with policies, internal controls, and corporate standards.
• Ability to support, guide, and operationally accompany junior profiles on the team.

English: B2-C1

Schedule: Monday to Friday Modality: Hybrid Salary: To be agreed Direct contract with SGS for an indefinite term.