Customer Service Representative - Textile Laboratory

SGS｜The largest testing, verification, and inspection service company in Taiwan

TAIWAN'S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. We always take it as our mission to exceed the expectations of our customers and society, and to provide excellent market services. As an industry leader, SGS provides professional business solutions to help improve product quality, safety, and productivity, and to reduce risks; navigating the increasingly regulated international market for our customers. Our independent and impartial services provide special value to our customers and ensure the sustainable development of their businesses. Management Philosophy

Our goal is to become the most competitive and productive service organization. Continuously improving our core capabilities in inspection, testing, and certification to provide the best service is our essence. Our competitiveness and our ability to constantly provide unparalleled service to our customers will be the key to determining our leading position in the minds of local and multinational customers. SGS's main core businesses consist of the following three types:

Testing

Our global service network, laboratory equipment, and highly knowledgeable and experienced professionals help you reduce risks, shorten time-to-market, and provide laboratory testing for your product quality, safety, and performance based on relevant health, safety, and regulatory requirements.

Certification

We are one of the world's most internationally credible certification bodies. Through professional certification and rigorous audit services, we ensure that your company's and organization's products, processes, services, or systems comply with international standards, domestic regulations, and stakeholder requirements.

Inspection

We provide world-leading comprehensive inspection services, such as checking the condition and weight of goods during transit, to assist in controlling quantity and quality, meeting all relevant regulatory requirements of different regions and markets. Taiwan Distribution

In 1952, the SGS Group established SGS Far East Notary Co., Ltd. in Taiwan, setting up branch offices in the three major cities of Taipei, Keelung, and Kaohsiung during its early stages. To coordinate with the domestic industry upgrading and internationalization needs, Taiwan Inspection Technology Co., Ltd. was established in May 1991 to expand the provision of professional testing and technical services. In 2016, Cheng Ji Technology Co., Ltd. joined the SGS Group, making services in the Taiwan electronics and electrical field more complete.

SGS plays an important role in Taiwan's economic growth, assisting manufacturers in complying with government regulations, expanding exports, and improving quality. In the future, we will continue to uphold the excellent traditions of SGS and contribute to Taiwan's future economic development. For more information, please visit the SGS Taiwan official website: SGS Taiwan Inspection Technology - The world's leader in testing, verification, and inspection services.

★★ At SGS, you are not just customer service; you will become the key bridge between customers and the laboratory, honing your skills in clear expression, precise understanding of technical requirements, and efficient arrangement of testing processes.

You will gain a deep understanding of the core of the textile testing industry. We are looking for passionate new partners to join our team! ★★

【Tasks you will be delivering soon】

1. Receive customer testing cases (testing items/methods/specifications)

1. Provide testing quotations

1. System entry and sample photography management

【What you will gain】

1. Rapid accumulation of professional communication skills, cross-departmental coordination, and problem understanding and resolution.
2. Diverse textile testing cases, collaborating with major well-known apparel brands, to gain a deep understanding of brand standards and professional testing processes.

【Requirements】

1. High stress resistance and a proactive attitude

1. Textile or chemical-related experience

1. Meticulous, patient, and good at communication

1. TOEIC intermediate or above

SGS Values Passion Integrity Entrepreneurship Innovative Spirit

Benefits Company System: Two days off per week, working hour system better than the Labor Standards Act Insurance System: Labor Insurance, Health Insurance, Group Insurance Bonus Benefits: Year-end bonus, festival gift vouchers, birthday gift vouchers Allowance: Marriage gift money, maternity allowance, work injury compensation, funeral condolence money Leave Benefits: Employees enjoy special leave, with the number of days increasing based on seniority Transportation Benefits: Comfortable and convenient shuttle buses in the Greater Taipei area, providing free point-to-point commuting at scheduled times Leisure and Recreation: Employee travel subsidies, diverse club activities, year-end party Education and Training: Newcomer training, management courses, sales skill training, professional education and training courses, celebrity lectures, seminars, English course tuition subsidies Employee Development: Smooth promotion channels, multinational internal transfer opportunities, diverse career planning Employee Care: Regular employee health check-ups, doctor on-site services, nurse health consultation management services, provision of nursing rooms, medical room, Automated External Defibrillator (AED), annual education and training, and professional health lectures

Salary: Hourly / Monthly / Weekly / $,000~$,000 Negotiable (Regular salary reaches 40,000 or above) ~ Please fill this in based on the job salary range by HR ~