Planning & Client Follow-up Manager M/F – 12-month Fixed-Term Contract
We are SGS, the world leader in testing, inspection, and certification. Recognized as the global benchmark for quality and integrity, SGS employs more than 98,000 employees across a network of more than 2,600 offices and laboratories worldwide. Within SGS France, our Business Assurance activity supports organizations in improving their performance through the audit, certification, and evaluation of their management systems. We work with clients across all sectors to support them in their quality, safety, environment, and sustainable development challenges. Joining SGS Business Assurance means joining a dynamic team, evolving in an international environment, and contributing to our clients' satisfaction through rigorous organization and high-quality support.
As part of an increase in business activity, we are looking for a Planning & Client Follow-up Manager on a 12-month fixed-term contract. As a true conductor of operations, you will be responsible for the proper organization of audit services, while ensuring a coordination role with the team and our various interlocutors. You will maintain a strong operational dimension by also managing your own portfolio of clients. Your main missions: Manage a portfolio of clients and ensure the follow-up of audit services. Organize and coordinate the planning of audits in France and internationally. Be the preferred interlocutor for clients throughout the services. Ensure the follow-up of files and ensure compliance with contractual commitments. Coordinate the daily activity of the planning team and support employees in managing priorities. Participate in the distribution of workload and ensure the smooth running of operations. Work in close collaboration with auditors, internal teams, and SGS subsidiaries. Anticipate contingencies, resolve operational issues, and propose suitable solutions. Participate in the continuous improvement of processes and working methods. Prepare commercial offers and client reviews when necessary.
With a Bachelor's to Master's degree (Bac +3 to Bac +5), you have experience in planning, activity coordination, project management, or client relations, ideally in a service provision environment. Initial experience in team coordination or functional animation would be appreciated. You are recognized for: your sense of organization; your reactivity and your ability to manage several subjects in parallel; your autonomy and your initiative-taking; your excellent interpersonal skills; your sense of customer service; your ability to unite and support a team on a daily basis. You enjoy dynamic environments, know how to manage unforeseen events, and find solutions quickly. Mastery of office tools is essential, especially Excel. A professional level of English is necessary in order to exchange with our clients and our subsidiaries internationally.
Additional information: Full-time fixed-term contract (CDD) 12 Months Teleworking possible; Join SGS Business Assurance and participate in the improvement of performance, safety, and trust within the organizations we support.
Why join SGS? An internationally recognized group and leader in its market; Varied projects with high environmental value; An integration process and training throughout your career; Real opportunities for evolution and internal mobility; An engaged, dynamic, and passionate team. Do you wish to contribute to the preservation of water resources and join a company that places quality, safety, and the environment at the heart of its activities? Don't wait any longer and join SGS!