PROJECT ASSISTANT II RBS

About the company

SGS is the world leader in inspection, verification, testing, training, and certification. It is considered the main global benchmark in quality and integrity, with more than 95,000 employees and a network of more than 2,400 offices and laboratories worldwide.

Your tasks

Main Responsibilities Responsible for providing administrative and customer service support to the Mineral Sales business line, ensuring effective communication with internal and external customers, compliance with service deadlines, and the correct coordination of operational and administrative processes.

Their role contributes directly to strengthening customer satisfaction, commercial management, and operational efficiency, in line with SGS quality and service standards.

Specific Responsibilities

• Consolidate and prepare proposals:
• Receive requests from customers.
• Clarify the request with the customer.
• Document customer requirements and align them with SGS services.
• Coordinate with Commercial Operations for the approval and response to the proposal.
• Send and receive the proposal/approval from the customer.
• Notify Commercial Operations.
• Document in Sales Force.
• Coordinate with the assigned salesperson.
• Analyze data using data from various SGS tools and data sources:
• Obtain data.
• Organize data.
• Analyze data.
• Provide information about the data.
• Data hygiene.
• Work with various SGS teams to review data hygiene and identify issues.
• Coordinate with the corresponding parties to correct hygiene issues.
• Reports and presentations:
• Generate standardized Sales Force reports according to the established schedule.
• Generate ad hoc Sales Force reports as needed.
• Prepare non-Sales Force reports according to the established schedule.
• Coordinate with presentation owners to ensure their updates are up to date and ready for presentation meetings.
• Coordinate presentation meetings as necessary.
• Generate ad hoc presentations as necessary.

Requirements

Academic Background

• Professional degree in Chemistry, Environmental Sciences, or related sciences; technician or technologist in Chemistry, Environmental Sciences, or related sciences.
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Ability to present information effectively in one-on-one and small group situations to customers or organization employees.
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
• Intermediate knowledge of personal computing, including email, Microsoft Office, job task requests, Internet, online data systems.

Experience: Between 1 and 3 years of experience in administrative, laboratory, or customer support roles, preferably in companies within the mining, geological, or laboratory analysis sectors.

Previous experience in project coordination, technical customer service, or handling laboratory information management systems (LIMS) will be considered an advantage.

*Technical Knowledge*

• Intermediate proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word) and tools under Windows environment.
• Knowledge in data management, technical documentation, and laboratory information management systems (LIMS).
• Understanding of quality, safety, and environmental (QHSE) procedures.
• Ability to coordinate multiple projects simultaneously in dynamic environments.
• Excellent written and verbal communication skills, with a service and problem-solving orientation.
• Ability to work both autonomously and in multidisciplinary teams.

Languages: English required to perform the role as required by the country of service.

What we offer

Salary: 3,500,000 COP + Transport allowance + Language bonus.

Indefinite term contract with GBS

Other

Additional Information Schedule: Monday to Friday

Modality: On-site.