INSIDE SALES ACCOUNT REPRESENTATIVE - GBS EHS

SGS is the world leader in inspection, verification, testing, training, and certification. It is considered the main global benchmark in quality and integrity, with more than 95,000 employees and a network of more than 2,400 offices and laboratories worldwide.

The Inside Sales Account Representative is responsible for developing new prospects, communicating with customers to understand their needs, and providing SGS solutions. This role is responsible for establishing an instant connection with customers by phone and is expected to have technical knowledge of all SGS service offerings to provide expert customer service, providing support to customers, the external sales team, and the Customer Service team. The Inside Sales Representative is responsible for managing leads, generating offers, and preparing quotations in accordance with SGS standards. Specific Responsibilities: At all times, comply with the SGS Code of Integrity and Professional Conduct. Represent SGS professionally and ethically in the market. Use exceptional verbal and written communication skills to discuss SGS capabilities and its unique features, benefits, and services to customers. Respond to customer questions and provide supporting documentation via email. Contact potential and existing customers to discuss their needs. Continuously stay updated on SGS service offerings and assess customer needs in relation to SGS capabilities. Lead generation through monitoring bidding sites. Conduct discovery sessions with both qualified and unqualified potential customers. Develop prospects and convert them into sales. Follow up on offers to determine the outcome. Close sales and achieve revenue targets. Practice active listening to understand and identify customer needs and determine potential opportunities. Maintain the database of leads and customer inquiries in the CRM. Provide proposal and opportunity intelligence to the Business Development Manager and the Operations Manager. Continuously develop personal sales skills, acquire industry knowledge, expand expertise in environmental service offerings, and apply them. Develop an industry network. Communicate, as necessary, with ISMs and other internal personnel. Develop trust by providing timely responses to all inquiries, whether by phone or email. Foster a positive "can-do!" attitude and a safe working environment. Stay informed and comply with SGS procedures and standards. Build and maintain strong working relationships. Adopt and support specific operational improvement activities as communicated by the GBS Team Leader. These projects will focus on quality improvement, efficiency, accreditation, communication, and technical improvement. Perform other related tasks that may be assigned, whether in support of department objectives or for training, education, or personal or professional development, as scheduled by your immediate supervisor. Ensure that the GBS work area is kept clean and presentable at all times. Comply with all SGS QHSE and HR policies and procedures.

A bachelor's degree in Chemistry, Environmental Sciences, or a related science is required. Requiring a C1 or higher English level. Entry level with 0-2 years of experience. Previous industry experience is an advantage, but not necessary. Previous experience in telesales is a plus. Competent in the Microsoft Windows suite, LinkedIn, and CRM software. Excellent organizational skills and the ability to multitask in a fast-paced environment. Excellent oral and written communication skills to build strong relationships with customers, as well as to work effectively and collaborate internally. Strong leadership, self-initiative, resourcefulness, excellent problem-solving skills, and time management. Ability to read and interpret documents such as safety standards, operating and maintenance instructions, and procedure manuals. Active listening and excellent customer service skills. Ability to present information effectively in one-on-one situations and in small groups to customers or employees of the organization.

Schedule: Monday to Friday Modality: On-site Salary: $6,000,000 + Commissions (commission table is shared during the interview process). Contract with a temporary agency for the first 6 months, subsequently moving directly to SGS on an indefinite term contract.