QHSE & Academy Operations Coordinator Iberia

About the company

At SGS, our mission is to add value to society by providing a sustainable environment.

Through our work, we guarantee safety and quality, providing confidence to all areas of society, even those that are not visible.

We have the most highly qualified professionals, working as a great team in more than 140 countries every day, which makes us leaders in the sector.

We encourage you to be part of this human team, where you will train and develop in an environment of camaraderie, flexibility, respect, and equality.

Your tasks

At SGS, we continue to bet on talent and the professional development of people. Our commitment to safety, quality, and training drives us to continue growing, and we want to incorporate a QHSE & Academy Operations Coordinator Iberia into our team.

The functions to be performed would be the following

• Direct and coordinate the operational teams and their direct managers, promoting a culture of high performance, responsibility, and collaboration.
• Plan operational capacity in the short, medium, and long term, ensuring the availability of necessary resources.
• Define, implement, and supervise key performance indicators (KPI) of the operation. Analyze operational results, productivity, profitability, quality, and compliance with service levels.
• Prepare monitoring reports and present improvement proposals to management.
• Design and implement processes oriented towards increasing customer satisfaction and loyalty.
• Identify opportunities for improvement in the customer experience and lead the necessary actions for their implementation.
• Establish monitoring mechanisms that allow for the anticipation of operational risks and guarantee service continuity.
• Lead transversal transformation projects and the implementation of new digital tools.
• Align operational decisions with the company's strategy and growth objectives.
• Identify opportunities to increase the efficiency, scalability, and profitability of services.
• Collaborate with commercial teams in the development of solutions for clients and in the definition of new services.

Requirements

The requirements for this position would be the following

• Higher degree. Essential technical knowledge and previous qualification as a Quality Systems auditor. Training in Compliance is valued.
• Previous experience of at least 2-4 years in similar roles, in Accredited Quality Certification companies. Experience in team management.
• B2 level of English.

What we offer

At SGS you will find: The opportunity to make a difference.

A place to be able to contribute your value to society. An international environment with an innovative spirit, full of challenges where you can share and learn with the best.

What will you find at SGS?

• We are a leading multinational company in its sector, working in practically all industrial sectors.
• What is most valued by SGS workers is our good working environment.
• We offer technical and skills training to continue growing professionally.
• We have Flexible Remuneration and special discounts for SGS people.
• We are a Sustainable company involved in social issues.
• We are committed to equality and diversity of people in our teams.

Other

At SGS, as part of our firm commitment to the promotion of equal opportunities and respect for diversity, we ensure that all our selection processes are carried out in an objective, impartial, and fair manner, as well as free from any type of bias or discrimination.