SD English Trainee (Service Desk) - Customer Service

Job Title: SD English Trainee (Service Desk)

About the Position We are looking for motivated and problem-solving oriented profiles to join our client's team. In this role, you will be responsible for providing first-level technical support, registering incidents, and ensuring excellent user service.

Responsibilities

• Provide technical assistance and first-level support (Service Desk) to users in English.
• Register, document, and provide timely follow-up to tickets or incidents.
• Escalate more complex technical problems to the corresponding support levels.
• Guarantee a high level of customer satisfaction and compliance with response times.

Requirements

• Completed high school.
• Advanced English level.
• 0 to 11 months of previous experience (ideal for Junior profiles).
• Wide availability and flexibility to cover rotating shifts.

Who Are We?

Talent where you need it, when you need it!

SGF Global is a leading provider of specialized talent solutions, dedicated to connecting highly qualified professionals with opportunities in multiple sectors. We offer temporary, permanent, and project-based hiring solutions in areas such as technology, finance and accounting, engineering, marketing, legal services, administrative and customer support, energy, oil and gas, telecommunications, manufacturing, aerospace, life sciences, mining, and utilities.

At SGF Global, we work to position you in the best place to succeed. We give you access to high-level opportunities, competitive compensation, attractive benefits, and free online training. Stay up to date with every opportunity, at all times, even from your cell phone.

Requirements

• Minimum education: High School / Secondary Education
• years of experience
• Languages: English
• Keywords: aprendiz, apprentice, internship, traine, servicio, service, mostrador, desk, expositor, exhibitor