Payment Operations Executive

Job Responsibilities

1. Merchant Onboarding

• Manage end-to-end merchant onboarding, from initial application to account activation.
• Collect, review and verify merchant information and supporting documents.
• Coordinate KYC requirements and follow up on outstanding documentation.
• Liaise with merchants to ensure a smooth and timely onboarding process.

2. Transaction Monitoring

• Monitor daily merchant transaction activities and identify unusual transaction patterns.
• Identify suspicious activities, excessive declined transactions and potential operational risks.
• Escalate irregularities to relevant internal teams and payment partners.
• Follow up on transaction alerts and ensure timely resolution.

3. Partner & Stakeholder Coordination

• Act as the key contact person for payment partners, PSPs, acquiring banks and merchants on operational matters.
• Coordinate with internal teams including Sales, Compliance, Finance and Technical teams.
• Follow up on operational requests, merchant account issues and payment method activation.
• Ensure effective communication and timely follow-up across all stakeholders.

4. Merchant Account Management

• Maintain accurate merchant profiles and onboarding records.
• Coordinate merchant account updates, payment method applications and activation.
• Provide ongoing operational support to merchants and internal stakeholders.

Job Requirements

• Diploma or Degree in Business, Finance, Banking or related disciplines.
• 2–5 years of relevant experience in fintech, payment services, banking or financial services operations.
• Experience in merchant onboarding, KYC documentation or transaction monitoring is preferred.
• Strong communication and coordination skills.
• Fluent in both English and Mandarin (written and spoken) is mandatory, as the role requires regular communication with Chinese-speaking merchants and overseas business partners.
• Able to communicate effectively with different internal departments and external stakeholders.
• Strong attention to detail, organisational and problem-solving skills.
• Proactive, responsible and able to manage multiple tasks independently.
• Experience in payment gateways, PSPs or merchant acquiring will be an advantage.