Domestic Abuse Service Manager
We are recruiting for a Domestic Abuse Service Manager to lead the delivery and development of domestic abuse services across Leicester, Leicestershire and Rutland for a well established charity.
The role will oversee a team of domestic abuse practitioners, outreach workers, support staff and volunteers, with responsibility for service delivery, safeguarding, quality assurance, performance, data and contract requirements.
Key Responsibilities
- Manage and support a team, including supervision, appraisals, training, performance and absence management.
- Oversee staff rotas, annual leave, sickness and service cover.
- Manage case allocation, caseloads, risk assessments, safety planning and case recording.
- Carry out case audits and file reviews to maintain service quality and compliance.
- Develop effective working relationships with police, housing, health, children's services, courts and other partner agencies.
- Represent the service at MARAC, safeguarding meetings and other multi-agency forums.
- Act as the organisation's Designated Safeguarding Lead, overseeing safeguarding for adults and children.
- Oversee refuge and safe accommodation, including referrals, occupancy, move-in/move-on processes and health and safety.
- Lead on data collection, monitoring, analysis and reporting for commissioners and funders.
- Develop and deliver training around domestic abuse, safeguarding, risk and trauma-informed practice.
- Act as a super-user for the case management system and support staff with reporting and system use.
- Monitor service budgets and expenditure, working closely with the Finance Manager.
- Support funding applications, tenders and grant submissions.
- Contribute to service development, policy reviews and organisational planning.
- Support Domestic Homicide Reviews and other learning reviews, ensuring actions are implemented.
- Lead team meetings and reflective practice sessions.
About You
You will have experience managing or supervising a team within domestic abuse, safeguarding, housing, social care or another relevant support service.
You will have a strong understanding of:
- Domestic abuse and coercive control
- Safeguarding adults and children
- Risk assessment and safety planning
- MARAC and multi-agency working
- Refuge and safe accommodation
- Housing-related support and health & safety
- Case management and quality assurance
- Data collection, analysis and reporting
- Commissioner and funder requirements
- Staff performance and absence management
- Budget management and financial procedures
Experience of managing IDVA, outreach, refuge, helpline, hospital-based or court-based domestic abuse services would be highly beneficial, as would experience within the voluntary sector.
You will need to be confident managing a team, making decisions around safeguarding and risk, and working with a range of external agencies.
Additional Information
- Location: Leicester, Leicestershire & Rutland
- Salary: £35,745 per annum
- Hours: 37 hours per week
- Working hours: Monday–Thursday 9am–5pm, Friday 9am–4.30pm
- Additional requirements: Some evening and weekend work, including participation in an out of hours rota. Must be a Driver and hold a DBS Initally a Temporary post leading to permanent for the right candidaate
If you have the relevant management experience and would like to discuss the role, please send your CV for consideration.