Technical Support Engineer SaaS - M/F

Description: Company Presentation

Our client is a European SaaS editor, specializing in securing access within constrained and regulated environments. Its innovative platform allows organizations to manage user access while complying with regulatory requirements.

Context

In order to strengthen the support team, they are looking for a Technical Support Engineer SaaS - (M/F) to work on the IAM platform. This position is essential to ensure customer satisfaction while intervening on incidents related to the platform.

Your main missions

• Diagnose authentication and authorization incidents.
• Document and escalate tickets to internal teams.
• Support customers in the configuration of solutions.

Technical Environment

Trello, Jira, Opsgenie

Location

Paris 9e (Teleworking 3 days/week)

Remuneration

40,000 - 50,000 euros gross annual.

Benefits

Paid on-call duty (600 euro gross monthly), career advancement opportunities, CSE.

Profile sought: Profile sought

Bachelor's degree (Bac+3) with a minimum of 2 years in SaaS technical support, including initial experience in support for infrastructure or security products. Mastery of authentication protocols (SAML, OIDC/OAuth2, LDAP). Knowledge of Linux and Windows environments, as well as experience with Cloud (AWS, Azure or GCP). Fluent English, analytical mind, and sense of service.