IT Support Manager - M/F

DESCRIPTION Our client is a major player in the European clinical nutrition market, committed to responsible and sustainable values for its 500 employees. Having become a mission-driven company, our client is looking for people who share its passion and ambition to contribute to the nutrition of patients and dependent individuals.

As part of the reorganization of its IT department and the internalization of its IT support, our client is looking for an IT Support Manager - M/F.

This strategic position is set within a context of international growth (progressive integration of subsidiaries in Spain, Germany, Portugal, UK, and Brazil) and tool transformation (ERP migration to Sage X3, transition to Zoho SaaS CRM, Intune deployment).

You will work within an international and hybrid scope, combining support management (50%) and N3 technical expertise (50%).

Location: Chaponost (69) Remuneration: 55,000 - 60,000 euros gross per year over 13 months (included) + 10% performance bonus Technical environment: multi-site Active Directory, Windows 10/11, Intune, Office 365 (SharePoint, OneDrive), Wi-Fi/LAN, MFA, ERP, CRM Benefits: Mutuelle, restaurant vouchers, CSE, profit sharing, participation Teleworking: 1 day / week

Your main missions:

• Manage and organize user support for France and coordinate a technician based in Spain as well as service providers in subsidiaries.
• Provide technical support for workstation, network, and Microsoft 365 environments.
• Supervise and support a team of 3 support technicians and structure skill development.
• Coordinate ERP support (functional administration, ticket tracking, interface with business teams).
• Optimize run and ticketing processes (existing tool with AI labeling), guarantee SLAs, and ensure reporting.
• Support international growth and the progressive integration of new subsidiaries.

REQUIRED PROFILE

• Confirmed experience in managing support teams (minimum 2 to 3 years as a Team Lead).
• Solid N3 technical expertise (Wi-Fi, LAN, Active Directory, MFA, Windows, Office 365).
• Experience in multi-site coordination and managing service providers.
• Fluent English (minimum B2 level) to communicate with international subsidiaries and providers.
• Leadership, ability to structure, sense of priorities, and strong interpersonal skills.
• Comfortable in a high-growth and transforming environment.