Customer Success Engineer / Technical Support Engineer (M/F)

Description:

Our client is a software publisher based in Nantes specializing in the management and traceability of engineering data for large industrial groups. Its solutions enable the connection of tools used by engineers to ensure a Digital Thread, guaranteeing data consistency throughout the entire product lifecycle. In a context of transition to the cloud and the launch of new products, the company is recruiting a Customer Success Engineer / Technical Support Engineer. Reporting to the Chief Product Officer, you will work directly on complex technical issues in connection with international clients.

Your missions:

• Provide advanced technical support (level 2/3) for solutions deployed at client sites
• Analyze and resolve complex technical incidents (logs, APIs, HTTP requests)
• Diagnose, reproduce, and investigate problems in connection with the Product and Development teams
• Support clients during deployment and technical integration phases
• Develop scripts (Python / JavaScript) and integration examples
• Write technical documentation and user guides
• Work on issues related to architecture, networking, and security

Technical environment: REST / APIs, scripting (JavaScript or Python)

Remuneration: approximately €55,000.

Office: Nantes - 3 days of remote work

Benefits: profit-sharing/incentive schemes.

Profile sought:

• Master's degree (engineering school or equivalent)
• Experience in L2/L3 technical support, application support, or software integration
• Good mastery of APIs, HTTP requests, and log analysis
• Ability to investigate and resolve complex technical incidents
• Experience in a software publisher or SaaS environment is strongly appreciated.
• Good level of English (written and oral)