Attraction Supervisor

Your tasks

Staff supervision and management

• Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN’s standards.
• Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.

Operational oversight

• Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
• Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
• Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.

Guest service excellence

• Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience.
• Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
• Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests.

Safety and compliance

• Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN’s safety standards and procedures.
• Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
• Ensure that all shift activities comply with local regulations and SEVEN’s internal policies.

Reporting and documentation

• Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
• Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
• Ensure that all documentation is completed accurately and submitted in a timely manner.

Guest experience

• Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit.
• Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.
• Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service.

Service level standards

• Adheres to SLS.

Key internal interactions

• Attractions Manager
• Operations Team
• Maintenance Team
• Guest Services Team

Key external interactions

• Guests
• Vendors (for equipment and supplies)

Requirements

Minimum qualifications

• High school diploma or equivalent; additional qualifications in hospitality or management are a plus.

Professional certifications

• Certification in Hospitality Management or a related field is a plus.

Required experience

• 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
• Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
• A proven track record of delivering excellent guest service and managing guest interactions effectively.

Physical requirements

• Ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.