Semibilingual Operations Supervisor
🔔 Important: this vacancy is for an allied company and does not correspond to direct employment at Comfama. The Comfama Employment Service accompanies the attraction and pre-selection process.
Be part of our team! We are looking for a Semibilingual Operations Supervisor, with a minimum of one (1) year of experience in telemarketing, multichannel management, chat support, commercial areas, customer retention, and loyalty. An opportunity to contribute to the team's growth and strengthen the customer experience.
Academic background: Technologist or professional in Engineering, Business Administration, Marketing, or related careers.
Job mission: Manage and lead a team of customer service agents to ensure operational efficiency, customer satisfaction, and compliance with key performance indicators (KPI), through monitoring, evaluation, feedback, and continuous training of the team.
Functions:
- Ensure compliance with the objectives and metrics of the assigned account or service.
- Daily evaluate the performance of each agent and monitor the information they provide to users.
- Present weekly reports on managed cases and service, according to the times stipulated by the immediate supervisor or the corporate client.
- Monitor attendance, adherence, average handling time, and real-time monitoring of these indicators.
- Guarantee that agents comply with the procedures and policies established by the client or service.
- Validate that agents have access to their work tools and that they use them responsibly.
- Strengthen the team's self-management through constant feedback, evaluations, and training on product and experience, guaranteeing continuous service improvement.
- Verify, report, and notify operational payroll updates for the personnel in charge.
- Attend to requests from the assigned corporate client, identify additional service needs, and offer effective solutions according to company parameters.
- Perform other tasks related to the position that are assigned by the immediate supervisor or leader.
Knowledge:
- Management of office tools, intermediate level.
- Good writing and spelling.
- Excel management, intermediate-advanced level.
- English level B2.
Labor competencies: Effective and assertive communication, commitment, teamwork, and results orientation.
Salary: $2,000,000 + current legal benefits + non-salary fixed bonus of $500,000 + variable based on KPI fulfillment. Contract type: Work or labor. Schedule: Weekly scheduling from Sunday to Sunday, 42 hours per week, 5 working days and 2 rest days. Workplace: Medellín, in-person modality.
Selection Process
Your next job opportunity may be just a few steps away. To apply:
- Click on the "Apply" button.
- Log in or create your account on Magneto, register your resume, and answer the process questions.
- Check your email to know the status of your application.
- If you advance, complete the requested tests and/or interviews.
The Comfama Employment Service team will evaluate your profile; if it fits the vacancy and you pass the filters, they will send it to the company and they will contact you to continue the process. Remember that you should not pay to participate in selection processes. This way you will say #MeProtejodelfraude
About Us
The Comfama Employment Service is the intermediation platform that connects people's talent with the needs of companies. As a transnational agency, it provides services for companies located in Antioquia and abroad that require Colombian talent. We are an authorized provider under Resolution 0017 of January 14, 2026, of the Public Employment Service.